| Name of Complainant | |
| Date of Complaint | August 1, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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In my Flipkart account Unauthorized transactions worth 9,800 rupees happened on my saved Flipkart axis bank credit card on 7th April.
On APR 7th between 6:42 PM to 6:48 PM, I have got several notification for purchasing gift cards in flipkart which got delivered through mail Id instantly.I immediately reached to axis bank customer care service to block the credit card and report the fraud transactions.
Through Flipkart account multiple online google play gift voucher orders of quantity 10, were placed without my authorization.
There is no cancellation or refund policy on the items since they were delivered instantly to the fraudster mail address.
1. Flipkart didnot provide any notification when hacker logins into my flipkart account.
2. There is no device information where my account activity has happened.
3. Gift Vouchers should be either sent physically or to the registered email address. Since they were delivered instantly to the fraud mail addresses we lost the way to claim the unauthorizedly placed orders.
4. Also, didn’t get any OTP’s for these transactions.
TRANSACTION DATE AND TIME MERCHANT NAME TRANSACTION AMOUNT(INR) TRANSACTION STATUS Flipkart order ID
4/7/2023 06:47:06 PM Flipkart Internet Pvt 3,920.00 A OD427772869933596000
4/7/2023 06:45:56 PM Flipkart Internet Pvt 3,920.00 A OD427772863234196000
4/7/2023 06:44:51 PM Flipkart Internet Pvt 1,960.00 A OD427772855336096000
Note: (Transaction Status: A – Approve / D – Decline)
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