Name of Complainant |
Aayushi Toshniwal |
Date of Complaint | April 11, 2021 |
Name(s) of companies complained against |
Travolook |
Category of complaint |
Cyber Crime |
Permanent link of complaint |
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Text of Complaint by Aayushi Toshniwal:
REF No: REF015374198
I have booked a flight ticket on 19th January and it got cancelled from airlines due to fare expiration.
The site said that there was some technical issue and cancelled my ticket and promised that they would refund within 15-20 days. I have called them many times and they say that they have initiated a refund and are asking me to check with my bank.
When I ask them about the transaction details, they don’t even provide that to me. Also, when I call them back, they ask me to wait for another 7-10 days which is really not acceptable.
Please help me out.
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