| Name of Complainant | |
| Date of Complaint | August 22, 2021 |
| Name(s) of companies complained against | GO AIR AND MAKE MY TRIP |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
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I had booked the ticket for 20 August 2021 on 15 July 2021 but I got the call from MMT agent cancelling my ticket and process the refund without providing me any detail or any option and cut the call immediately. since then I am continuously trying to contact the MMT but have not been able to contact them. I have called more than 50 times but nobody answering the phone and the call got disconnected.
When I raised the concern with go air Airlinr they told me that your travel agent told us that you chose to cancel the ticket which is completely wrong and it is not a good thing to manipulate the customer.
I have faced the same situation in July month also.
I booked the ticket on 15th July and it cost me approx 3000 and now if I book another ticket in another airline it will cost me approx 6500/- while I would be receiving the refund of Rs. 3000/-. So why would I have to bear this expenditure for your fault?
Kindly contact me as soon as possible and shift my journey or book a ticket to any other airline either on the same day (20.08.2021) or at max the next day (21.08.2021).
My booking ID is NF79198313633250
PNR No: BCRJNK
Kindly look into the matter and resolve the issue at the earliest. otherwise, I will be forced to register a complaint to higher authorities or the govt. officials and will take legal action if required. you cannot make us fool again and again.
Let me make this thing crystal clear that I have neither given my permission to cancel my ticket nor I have cancelled my ticket so please look into this at the earliest as I have to go to Jaipur as scheduled.
