Name of Complainant | |
Date of Complaint | May 31, 2023 |
Name(s) of companies complained against | Alliance Air |
Category of complaint | Airlines |
Permanent link of complaint | Right click to copy link |
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Subject: Compensation Request for Flight Delay (Flight Number: 9I631, Date: 29MAY23)
Dear Sir/Madam,
I am writing to bring to your attention the unsatisfactory experience I had during my recent journey with Alliance Air. I was a passenger on Flight Number 9I631, traveling from New Delhi to Indore on the 29th of May 2023. I, along with my fellow travelers, Mr. Chirag Lakhotia (PNR: ANGUM5): ANGUM5), + 2, would like to express our disappointment and seek appropriate compensation for the inconvenience caused due to a significant flight delay.
We arrived at the airport well in advance, at 5:40 am, expecting our flight to depart at the scheduled time of 09:40 am. However, we received a message from Alliance Air at 8:07 am, a mere hour and a half before the original departure time, informing us of the rescheduled departure time of 14:00 hours. This delay of nearly four and a half hours caused significant disruption to our travel plans and resulted in undue stress and discomfort.
What exacerbated the situation was the complete lack of communication and assistance from your airline. Despite the substantial delay, there was no provision for refreshments or any form of compensation provided to the affected passengers. The behavior of the staff during this entire episode was extremely unprofessional and rude, adding to our overall dissatisfaction with Alliance Air’s services.
Upon reviewing your policy regarding flight cancellations and changes of schedules, we understand that circumstances beyond the control of the carrier, such as weather, air traffic control, or mechanical failures, can justify such schedule changes. However, it is imperative to note that no extraordinary circumstances were mentioned or explained for the extensive delay we experienced.
Yours sincerely,
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