Flight booking webpage error but payment deducted

Name of Complainant ANKAN MUKHERJEE
Date of ComplaintFebruary 2, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by ANKAN MUKHERJEE:

Respected Sir ,
This is to inform you that that I had booked flights from kolkata to chandigarh for the 3rd of feb 2022.My transaction was successfull but after getting redirected to GOIBIBO PAGE , a message was displayed to do the booking again inspite of successfull debit of amount.The amount that was debited from my account is Rs. 12,742.00.There is no other way to cancel the transaction in my bookings section.
I request you to please refund the amount as soon as possible. I am attaching a screenshot of the debited amount for your reference. Netbanking Payment reference number is 14551385486IGAMUVTQI6

Yours truely ,
Ankan Mukherjee

Contact No. : 7686837012

Image Uploaded by ANKAN MUKHERJEE:

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