Flight booking cancellation refund

Name of Complainant Devina Chhajer
Date of ComplaintMarch 26, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Devina Chhajer:

I had booked 4 tickets return on 9th Feb (CCU-JDH) via travolook.in.
5/8 tickets got cancelled after my amount was debited and the reason so stated was “Airline was unable to generate the PNR”

The refund amount was promised to get reflected within 3-4 days. I have contacted the customer care several times and have been told that the same would be done in 2 days time, 7 days times and is being delayed due to some technical glitch.

Till date I have not received my refund against 5 cancelled tickets.

Image Uploaded by Devina Chhajer:

Flight booking cancellation refund

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