| Name of Complainant | |
| Date of Complaint | July 1, 2023 |
| Name(s) of companies complained against | Fireboltt |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I had purchased Fireboltt artillery smart watch on 24/06/23 and was delivered on 28/06/23. But the product was defective and was unable to connect to Bluetooth. So I raised complaint same day. Later next morning its touch screen became defective. The customer care said they will do a reverse pickup in 4-5 business days. And they will ship the replacement in 7-10 days. This is really bad after sales service. Why customer has to wait for 15 days if defective product was delivered. They should have immediately sent the replacement and picked up the defective product at time of delivery. This is giving very bad customer experience. Suggestion and feedback to your management: instead of launching products daily, please focus on quality and checks. This product should have failed quality checks if proper checks were performed. They are launching new products everyday day but quality is highly compromised.
Image Uploaded by Kiran: