| Name of Complainant | |
| Date of Complaint | July 14, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Unfortunately on 28th of June 2020 (Sunday) evening we faced an horrible incident, fire Occured in the Airtel pole which is situated infront of RS Homes apartment @ Silver Oak street, Aravind layout J P Nagar 7th Phase Bangalore 560078.
There were clusters of internet cables connected to the airtel pole were burnt because of fire. Everyone in our area who had airtel connection from that pole has got interrupted.
I from flat no.T1 3rd floor RS Homes have taken broadband connection had worst hit at my home as the burnt wire from the pole fell on the high tension electric wire. This happened because airtel technician has given connection from pole to my house above the high tension electric wire which is not acceptable.
As burnt cable fell on high tension electric wire a reverse high volts passed back to the airtel modem and got burst and devices connected from modem also got burnt. Due to this incident my TV, home theater, Tata sky set up box, chromecast and Airtel Modem all are damaged and not working.
I have already logged the complaint and discussed with Airtel customer and asked for compensation as airtel team made bad connection. But no favorable response from airtel
Kindly help in this matter
Image Uploaded by Archana B R:
Faced the same issue at my home with airtel broadband ( 1/02/2021)
I Want to know what did the servicer provider do and what are the actions taken to avoid such issues in future.