Financial loss just because Airtel has not started message service after sim swap

Name of Complainant Hemant Chaudhary
Date of ComplaintAugust 10, 2023
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Hemant Chaudhary:

Please take this issue on priority, as my mobile was stolen on Sunday, and even after taking a new sim with the same number I am not able to send or receive messages even after 48 hours.

I have to login my apps to log out from all devices, I can’t do this till my message service gets activated.

If a fraud transaction happens, who will take the responsibility?
I have already incurred financial losses due to not receiving OTP’s.
Please do the needful as it is the critical issue for me, maybe not for you.
Once my message service is active, I will quit all airtel services that I have taken till now.
I incurred financial losses due to not receiving OTP’s

Image Uploaded by Hemant Chaudhary:

Financial loss just because Airtel has not started message service after sim swap

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