| Name of Complainant | |
| Date of Complaint | August 24, 2023 |
| Name(s) of companies complained against | MOBIKWIK |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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I received call from +91 6603302289 at 8:12 pm on 13-08-2023, Please note that it was an IVR (Interactive voice response) call, which informed me that we have detected unauthorised transaction on your account to confirm the same please insert OTP sent through a message by Mobikwik, on the number and I confirmed OTP, please note that I only typed the OTP in my phone as done in usual process of IVR confirmation or validation and did not send the message or told the OTP to anyone over call. I was in the hospital so didn’t checked the full msg of the OTP, but the msg of the OTP was to confirm transaction of Rs. 55075 on the KC computers.
On 7-8-2023, also I received msg from Mobikwik that “OTP to link your wallet on EaseMyTrip is ******” at that time also I didn’t done anything neither on easymytrip nor on Mobikwik. So I deleted the application of Mibikwik.
When I received call on 13-08-2023, for unauthorised transaction, the msg of 7-8-2023 clicked on my mind and I thought there is some compromise happened so I typed the OTP on call received.
After the fraud call, immediately I started getting different msgs of OTP from various websites. Like rummycircle, byjus, mesho, dealshare,housing,netmed,flipkart , justdial, etc. so I suspected that the call was fraud call and immediately I sent email to Mobikwik. Approx. 70 msg received in 1 and half hour time.
The time they choose to do this financial fraud was such that the customer care operation was closed. So, I had only option to write an email to their fraud alert team immediately (around 08.36 pm) at their email ID i.e. fraudalerts@mobikwik.com regarding the unauthorized transaction of Rs 55,075 from my Mobikwik ZIP pay later account and registered a complaint and requested them to block these transactions immediately. I had also emailed them the screen shots of the transactions as a proof of the fraud.
I blocked all my cards and also cleared bank account. And then I blocked my sim card also.
Called to 1930 cyber crime to report fraud at 8:51 pm and registered complain Ticket number CCABU130823-474868 and second day on 14-08-2023 they raised Grievance with the Acknowledgement No 31108230103367.
Second day 14-08-2023, I called to customer care number 080-69808686 to ask for the actions, but they said their fraud team will communicate on email. After that I called them 16-08-2023,18-08-2023 and 21-08-2023, but every time it’s the same answer that our team will revert in 24-48 hours, but they didn’t replied on email nor called till 24-08-2023.
Also they generated my bill on 16-08-2023 for Rs.55,075. And from 21-08-2023, they increased amount to Rs.57,290.
It has been about 13 days since I registered a complaint and also sent reminder emails to Mobikwik every day to update me on the resolution of my wallet misuse issue and to cancel the bill generated but so far I have not received any update or refund from Mobikwik.
Kindly do the needful to resolve my case and cancel the bill generated on my name.
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