| Name of Complainant | |
| Date of Complaint | November 14, 2023 |
| Name(s) of companies complained against | MOBIKWIK |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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I received a call from the customer care number 7799293440 of Mobikwik mobile wallet company at 09.46pm of 13.11.2023, which I answered and but ignored the information received through IVR and then again I received a call at 09.48PM from the same number with the same information (please note that their customer care operating hours are 09.00AM to 08.00PM, which I didn’t know earlier) still I received a call from their customer care number, which was identified and shown by my Truecaller as the number belonging to Mobikwik customer care. So I was pretty sure that this call was a genuine call from Mobikwik. Please note that it was an IVR (Interactive voice response) call, which informed me that my wallet has been accessed on an unknown device and prompted me to block this unauthorized access by typing the OTP sent through a message by Mobikwik, even this message was also read and detected by my truecaller to belong to Mobikwik so I immediately entered that OTP (Please note that I only typed the OTP in my phone as done in usual process of IVR confirmation or validation and did not send the message or told the OTP to anyone over call. Still they traced the OTP and used my Mobikwik ZIP wallet for 2 different Credit Card Payment (Screensht attached). Thereafter within a matter of few minutes my wallet and pay later account were deducted a total of Rs 50,000 (Two transactions of Rs 20,000 and Rs 30,000 from my wallet) and transferred the money to any other Credit Card payemnt. I tried to do all my possible efforts to block these transactions through Mobikwik wallet and inform Mobikwik thorugh Mail, Twitter and Mobile App support.
Image Uploaded by Pawan Kumar: