| Name of Complainant | |
| Date of Complaint | August 21, 2024 |
| Name(s) of companies complained against | Motorola, Today Telecom |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
I am writing to express my dissatisfaction with the screen replacement service performed on my Moto Edge 40 Neo by your authorized service center. Following the repair, I have noticed that the display fingerprint sensor is no longer functioning. Additionally, my phone was factory reset without prior notification, resulting in data loss.
I am concerned that the replaced screen may not be original and suspect that the job was done unprofessionally. Furthermore, I have received no transparency or updates from the service center and Motorola even after complaining on their official mail ID.
I request immediate assistance to resolve these matters and restore the functionality of my device. Your prompt attention to this issue would be greatly appreciated.
Thank you.
Vikash Tiwari
