| Name of Complainant | |
| Date of Complaint | September 2, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I am a consumer given a non working UPS and have been raising complaints to replace the faulty backup UPS device which airtel provides but they are not replacing or not refunding the amount I paid on 26-July-2023.
I have started raising multiple service requests to them and also have been escalating to appellate for more than three weeks. No action is being taken and I am only getting standard response of it will be fixed in 24 hours but in the backend the ticket is marked closed.
I have been facing this issue for more than three weeks now and appellate is also not taking correct action or not refunding my amount.
I request to take punishment action against the authorities and help me get the amount I lost with Airtel of Rs.1500.
Below is the one mail chain that is going on between me and authorities, everyday I have to call them to reopen the ticket so they can either fix it or refund it. But they are not doing neither of them.
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