| Name of Complainant | |
| Date of Complaint | October 4, 2025 |
| Name(s) of companies complained against | Flipkart MYTHANGLORYRetail |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Yash Wadhwani
Attachments
Tue, Sep 23, 8:57 PM (2 days ago)
to support.india, ideas-support, grievance.estore, servicehead.in, grievances, scdrcbho, ncdrc
Dear Team,
I am writing to report a serious issue with my newly purchased Samsung Galaxy S24 (details below).
Model: Samsung Galaxy S24
Purchase Date: 22 September
IMEI/Serial No.: 356016/37/022436/8. RZCY80A15JT
Invoice Copy: PFA
PFA.
1. Unboxing video from open box delivery
2. Fogged Video
3. A video from Another lens
4. Back side video of phone showing fogged lens.
Within just 10–15 minutes of normal usage this morning (basic data transfer and setup activities), the device became unusually warm. What concerns me most is that one of the wide camera lenses fogged up, even though the device was in a controlled indoor environment. This strongly suggests that there may have been moisture trapped inside the unit before unboxing.
Given that this issue has appeared within half a day of first usage, I am extremely concerned about both the safety and long-term reliability of the device. Heating combined with internal fogging indicates a possible manufacturing defect or sealing issue.
My Jio SIM also got corrupted after insertion and had to get a new sim issued
Image Uploaded by Yash Wadhwani: