| Name of Complainant | |
| Date of Complaint | July 22, 2023 |
| Name(s) of companies complained against | Cande technology PVT ltd with FLIPKART |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Re: Complaint regarding faulty gyser – No resolution till date – – attached consumer forum and NCH–NEED HELP AND SUPPORT- no revert from last 4 months.
Need extended help and support.
Regards
Dheeraj Sharma
On Sun, Jul 16, 2023, 08:35 Surender Sharma wrote:
Honorable NCH and jago grahak jago team,
This is to inform you that i have purchased geyser from candes technology PVT ltd and i found it faulty till date i have filed so many complaints regarding replacement but No one reverted to resolve the complaint since long time. I have purchased faulty geyser from candes company through flip kart.
Mukesh rana and other fellow colleagues of his also not revert after so many discussions, they promised and ensure me to replace that faulty gyser but with this communication no one reverted yet.
I dont know what to do, already file a complaint to jago grahak jako and consumer forum but still no action has been taken.
Kindly replace or refund my money as soon as possible.
The reason why we are not trusting online purchase.
FLIP KART
Resolve this issue as soon as possible and replace it with new gyser.
More information
First Name : Dheeraj
Last Name : Sharma
Email : santoshsurender1978@gmail.com, dheeraj.sharma2402@gmail.com
Phone : +919999099934, 8700768041
Address : House 33 second floor sector 16 faridabad haryana
Locality : Faridabad
City : Haryana
Region : Faridabad
State : Haryana
Pincode : 121002
Landmark (optional) : Moti Mahal
Name Of Product : Candes 25 L storage water gyser perfecto ivory
Purchased from : Flipkart
Product Category : Water Heater gyser
Select Concern : Leakage issue from inside
Describe Your Concern : Team,
After a long discussion, nobody turned up till date, still I am waiting for the resolution, kindly replace faulty gyser immediately,i already marked this with consumer forum.
Regards
DHEERAJ Sharma
8700768041
———- Forwarded message ———
From: Surender Sharma
Date: Sun, Jun 18, 2023, 16:28
Subject: Complaint regarding faulty gyser – No resolution till date
To: Candes Care
———- Forwarded message ———
From: Candes
Date: Sun, Jun 18, 2023, 11:09
Subject: Thanks for submitting
To:
Shop
Thanks for your submission
Hi, we are getting your submission. We will get back to you shortly.
More information
First Name : Dheeraj
Last Name : Sharma
Email : santoshsurender1978@gmail.com
Phone : +919999099934
Address : House 33 second floor sector 16 faridabad haryana
Locality : Faridabad
City : Haryana
Region : Faridabad
State : Haryana
Pincode : 121002
Landmark (optional) : Moti Mahal
Name Of Product : Candes 25 L storage water gyser perfecto ivory
Purchased from : Flipkart
Product Category : Water Heater
Select Concern : Leakage issue
Describe Your Concern : Team,
After a long discussion, nobody turned up till date, still I am waiting for the resolution, kindly replace faulty gyser immediately,i already marked this with consumer forum.
Replace it immediately n confirm me.
Service engineer Mukesh Rana
Mobile – 9289476007 number switch off.
Nobody turned up till date.
Thanks & Regards
Dheeraj Sharma
8700768041
9999099934
Add – house no 33,second floor,
Sector 16 faridabad haryana 121002
On Fri, Jun 2, 2023, 08:47 Surender Sharma wrote:
Team,
I have lodged a complaint regarding my cande gyser few weeks back,no one reverted yet, your mail received with service engineer number but it was switched off.
Still I m waiting for the resolution, kindly replace faculty gyser immediately.
I already marked a mail to consumer forum also.
On Thu, May 25, 2023, 12:55 Mukesh Rana wrote:
Dear Team
We arrange service person at customer side and resolve this issue ASAP,
Mukesh Rana
Mobile – 9289476007
Assistant Manager
CANDES tech pvt ltd
Plot No. 362, Khasra No 155,
Pooth Khurd Industrial Area
New Delhi – 110039
cid:1.1656488565@web.rediffmail.com
http://www.candesworld.com/
From: Surender Sharma
Sent: Wednesday, May 24, 2023 2:14 PM
To: Candes Care
Cc: Mukesh Rana ; confo-nd-dl@nic.in
Subject: Re: Candes gyser Bill purchased on 4-10-2022
Team,
I m not receive any response from your side , kindly change ASAP.
On Tue, May 23, 2023, 10:58 Candes Care wrote:
Dear Mukesh sir,
Please check and resolve customer issue on priority. why this call is pending
complaint number-HR-C060523-0422
First Talk with customer > understand customer issue > arrange technician visit to resolve customer issue.
Thanks & Regards,
Shama
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd
Customer Care No: 9310217042 & Email Id: care@candesworld.com
From: abc adc
Sent: Monday, May 22, 2023 7:16 PM
To: Candes Care
Cc: Mukesh Rana
Subject: RE: Candes gyser Bill purchased on 4-10-2022
Team,
Still I am not getting any revert from your side. Kindly replace faulty geyser otherwise I file this case under consumer forum, with all formalities in the court.
Waiting for your response.
Sent from Mail for Windows
From: Candes Care
Sent: 10 May 2023 11:30
To: Surender Sharma
Cc: Mukesh Rana
Subject: Re: Candes gyser Bill purchased on 4-10-2022
Dear Sir / Ma’am,
Greetings of the Day!!
Apologies for the inconvenience caused, this complaint will resolve within 48 hours. or alternatively you can also contact us on 9310217042 WhatsApp number – 8882253256 (Mon to Sat 10.00 am to 6.00 pm)
Thanks & Regards,
Shama
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd
Customer Care No: 9310217042 & Email Id: care@candesworld.com
From: Surender Sharma
Sent: Wednesday, May 10, 2023 9:33 AM
To: Candes Care
Cc: rashmit792@gmail.com
Subject: Re: Candes gyser Bill purchased on 4-10-2022
No one reverted yet…still waiting for your engineer.
Problem not resolved.
Rgds
Dheeraj
9999099934
On Sat, May 6, 2023, 12:09 Candes Care wrote:
Dear Sir / Ma’am,
Greetings of the Day!!
we have raised your complaint & Complaint No : HR-C060523-0422 and it will Be Solved by our Technician within 72 Working Hours or alternatively you can also contact us on 9310217042 WhatsApp number – 8882253256 (Mon to Sat 10.00 am to 6.00 pm)
Thanks & Regards,
shama
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd)
Customer Care No: 9310217042 & Email Id: care@candesworld.com
From: Surender Sharma
Sent: Saturday, May 6, 2023 9:13 AM
To: Candes Care
Cc: rashmit792@gmail.com
Subject: Re: Candes gyser Bill purchased on 4-10-2022
Kindly check details mentioned below.check and resolve the issue.
On Fri, May 5, 2023, 16:39 Candes Care wrote:
Dear Sir / Ma’am,
Greetings of the Day!!
kindly share your contact details along with Purchase Invoice in below format so that we can help you to serve better
Name
Dheeraj Sharma
Contact Number
9999099934
Product & Model
Candes 25 L storage water gyser perfecto ivory
Nature of Complaint
Leakage from inside
Complete Address with Area Pincode
House no 33 second floor sector 16 faridabad haryana 121002
Thanks & Regards,
shama
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd)
Customer Care No: 9310217042 WhatsApp no: 8882253256 & Email Id:
care@candesworld.com
From: Surender Sharma
Sent: Friday, May 5, 2023 12:55 PM
To: Candes Care
Subject: Re: Candes gyser Bill purchased on 4-10-2022
Pl check video as required by you.
Request you to kindly resolve the issue on priority basis.
On Thu, May 4, 2023, 17:45 Surender Sharma wrote:
Dear Team,
As discussed with you kindly change my gyser ASAP, leakage problem starts from last 1 month at the centre point.
Kindly repair or replace it.
I have attached video with this mail for your reference.
Kindly do the needful at the earliest.
Regards
Dheeraj Sharma
House 33 sector floor sector 16 faridabad haryana
—
Candes Care
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com
LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
—
Candes Care
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com
LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
—
Candes Care
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com
LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
—
Candes Care Logo
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
—
Mukesh Rana Logo
Candes Technology Pvt .Ltd
e: mukesh.rana@candesworld.com
p: 9289476007
www.candesworld.com LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
Dear Vaeg Team
Please check and update the status this call why customer escalate this case on mail,
Mukesh Rana
Mobile – 9289476007
Assistant Manager
CANDES TECHNOLOGY PVT. LIMITED
Plot No. 362, Khasra No 155,
Pooth Khurd Industrial Area
New Delhi – 110039
cid:1.1656488565@web.rediffmail.com
http://www.candesworld.com/
From: Surender Sharma
Sent: Thursday, June 15, 2023 6:10 PM
To: Candes Care
Cc: confo-nd-dl@nic.in ; contact@ippbonline.in ; rashmi tiwari ; Mukesh Rana
Subject: Re: Candes gyser Bill purchased on 4-10-2022 complaint not resolved till date .. escalated to Consumer forum
Show quoted text
If you have any questions, reply to this email or contact us at care@candesworld.com
Click here to unsubscribe
Dear Sir / Ma’am,
Greetings of the Day!!
Have you raised any complaint kindly share your complaint number so that we can help you serve better. Or you may also call our Customer Care No: 9310217042 WhatsApp number – 8882253256 (Mon to Sat 10.00 am to 6.00 pm) for further discussion.
Thanks & Regards,
Rahul Prajapati
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd
Customer Care No: 9310217042 & Email Id: care@candesworld.com
From: Surender Sharma
Sent: Friday, July 21, 2023 6:21 PM
To: Candes Care ; confo-nd-dl@nic.in ; contact@ippbonline.in ; Shashi Kant Tripathi ; nch-ca@gov.in ; helplinejagograhakjago@gmail.com ; support@jagograhakjago.com
Cc: Mukesh Rana
Subject: Re: Complaint regarding faulty gyser – No resolution till date – – attached consumer forum and NCH–NEED HELP AND SUPPORT- no revert from last 4 months.
Show quoted text
—
Candes Care Logo
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
Hide quoted text
On Fri, Jul 21, 2023, 18:21 Surender Sharma wrote:
Need extended help and support.
Regards
Dheeraj Sharma
On Sun, Jul 16, 2023, 08:35 Surender Sharma wrote:
Honorable NCH and jago grahak jago team,
This is to inform you that i have purchased geyser from candes technology PVT ltd and i found it faulty till date i have filed so many complaints regarding replacement but No one reverted to resolve the complaint since long time. I have purchased faulty geyser from candes company through flip kart.
Mukesh rana and other fellow colleagues of his also not revert after so many discussions, they promised and ensure me to replace that faulty gyser but with this communication no one reverted yet.
I dont know what to do, already file a complaint to jago grahak jako and consumer forum but still no action has been taken.
Kindly replace or refund my money as soon as possible.
The reason why we are not trusting online purchase.
FLIP KART
Resolve this issue as soon as possible and replace it with new gyser.
More information
First Name : Dheeraj
Last Name : Sharma
Email : santoshsurender1978@gmail.com, dheeraj.sharma2402@gmail.com
Phone : +919999099934, 8700768041
Address : House 33 second floor sector 16 faridabad haryana
Locality : Faridabad
City : Haryana
Region : Faridabad
State : Haryana
Pincode : 121002
Landmark (optional) : Moti Mahal
Name Of Product : Candes 25 L storage water gyser perfecto ivory
Purchased from : Flipkart
Product Category : Water Heater gyser
Select Concern : Leakage issue from inside
Describe Your Concern : Team,
After a long discussion, nobody turned up till date, still I am waiting for the resolution, kindly replace faulty gyser immediately,i already marked this with consumer forum.
Regards
DHEERAJ Sharma
8700768041
———- Forwarded message ———
From: Surender Sharma
Date: Sun, Jun 18, 2023, 16:28
Subject: Complaint regarding faulty gyser – No resolution till date
To: Candes Care
———- Forwarded message ———
From: Candes
Date: Sun, Jun 18, 2023, 11:09
Subject: Thanks for submitting
To:
Shop
Thanks for your submission
Hi, we are getting your submission. We will get back to you shortly.
More information
First Name : Dheeraj
Last Name : Sharma
Email : santoshsurender1978@gmail.com
Phone : +919999099934
Address : House 33 second floor sector 16 faridabad haryana
Locality : Faridabad
City : Haryana
Region : Faridabad
State : Haryana
Pincode : 121002
Landmark (optional) : Moti Mahal
Name Of Product : Candes 25 L storage water gyser perfecto ivory
Purchased from : Flipkart
Product Category : Water Heater
Select Concern : Leakage issue
Describe Your Concern : Team,
After a long discussion, nobody turned up till date, still I am waiting for the resolution, kindly replace faulty gyser immediately,i already marked this with consumer forum.
Replace it immediately n confirm me.
Service engineer Mukesh Rana
Mobile – 9289476007 number switch off.
Nobody turned up till date.
Thanks & Regards
Dheeraj Sharma
8700768041
9999099934
Add – house no 33,second floor,
Sector 16 faridabad haryana 121002
On Fri, Jun 2, 2023, 08:47 Surender Sharma wrote:
Team,
I have lodged a complaint regarding my cande gyser few weeks back,no one reverted yet, your mail received with service engineer number but it was switched off.
Still I m waiting for the resolution, kindly replace faculty gyser immediately.
I already marked a mail to consumer forum also.
On Thu, May 25, 2023, 12:55 Mukesh Rana wrote:
Dear Team
We arrange service person at customer side and resolve this issue ASAP,
Mukesh Rana
Mobile – 9289476007
Assistant Manager
CANDES tech pvt ltd
Plot No. 362, Khasra No 155,
Pooth Khurd Industrial Area
New Delhi – 110039
cid:1.1656488565@web.rediffmail.com
http://www.candesworld.com/
From: Surender Sharma
Sent: Wednesday, May 24, 2023 2:14 PM
To: Candes Care
Cc: Mukesh Rana ; confo-nd-dl@nic.in
Subject: Re: Candes gyser Bill purchased on 4-10-2022
Team,
I m not receive any response from your side , kindly change ASAP.
On Tue, May 23, 2023, 10:58 Candes Care wrote:
Dear Mukesh sir,
Please check and resolve customer issue on priority. why this call is pending
complaint number-HR-C060523-0422
First Talk with customer > understand customer issue > arrange technician visit to resolve customer issue.
Thanks & Regards,
Shama
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd
Customer Care No: 9310217042 & Email Id: care@candesworld.com
From: abc adc
Sent: Monday, May 22, 2023 7:16 PM
To: Candes Care
Cc: Mukesh Rana
Subject: RE: Candes gyser Bill purchased on 4-10-2022
Team,
Still I am not getting any revert from your side. Kindly replace faulty geyser otherwise I file this case under consumer forum, with all formalities in the court.
Waiting for your response.
Sent from Mail for Windows
From: Candes Care
Sent: 10 May 2023 11:30
To: Surender Sharma
Cc: Mukesh Rana
Subject: Re: Candes gyser Bill purchased on 4-10-2022
Dear Sir / Ma’am,
Greetings of the Day!!
Apologies for the inconvenience caused, this complaint will resolve within 48 hours. or alternatively you can also contact us on 9310217042 WhatsApp number – 8882253256 (Mon to Sat 10.00 am to 6.00 pm)
Thanks & Regards,
Shama
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd
Customer Care No: 9310217042 & Email Id: care@candesworld.com
From: Surender Sharma
Sent: Wednesday, May 10, 2023 9:33 AM
To: Candes Care
Cc: rashmit792@gmail.com
Subject: Re: Candes gyser Bill purchased on 4-10-2022
No one reverted yet…still waiting for your engineer.
Problem not resolved.
Rgds
Dheeraj
9999099934
On Sat, May 6, 2023, 12:09 Candes Care wrote:
Dear Sir / Ma’am,
Greetings of the Day!!
we have raised your complaint & Complaint No : HR-C060523-0422 and it will Be Solved by our Technician within 72 Working Hours or alternatively you can also contact us on 9310217042 WhatsApp number – 8882253256 (Mon to Sat 10.00 am to 6.00 pm)
Thanks & Regards,
shama
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd)
Customer Care No: 9310217042 & Email Id: care@candesworld.com
From: Surender Sharma
Sent: Saturday, May 6, 2023 9:13 AM
To: Candes Care
Cc: rashmit792@gmail.com
Subject: Re: Candes gyser Bill purchased on 4-10-2022
Kindly check details mentioned below.check and resolve the issue.
On Fri, May 5, 2023, 16:39 Candes Care wrote:
Dear Sir / Ma’am,
Greetings of the Day!!
kindly share your contact details along with Purchase Invoice in below format so that we can help you to serve better
Name
Dheeraj Sharma
Contact Number
9999099934
Product & Model
Candes 25 L storage water gyser perfecto ivory
Nature of Complaint
Leakage from inside
Complete Address with Area Pincode
House no 33 second floor sector 16 faridabad haryana 121002
Thanks & Regards,
shama
Customer Success Executive
Team Candes (Unit of Candes Technology Pvt Ltd)
Customer Care No: 9310217042 WhatsApp no: 8882253256 & Email Id:
care@candesworld.com
From: Surender Sharma
Sent: Friday, May 5, 2023 12:55 PM
To: Candes Care
Subject: Re: Candes gyser Bill purchased on 4-10-2022
Pl check video as required by you.
Request you to kindly resolve the issue on priority basis.
On Thu, May 4, 2023, 17:45 Surender Sharma wrote:
Dear Team,
As discussed with you kindly change my gyser ASAP, leakage problem starts from last 1 month at the centre point.
Kindly repair or replace it.
I have attached video with this mail for your reference.
Kindly do the needful at the earliest.
Regards
Dheeraj Sharma
House 33 sector floor sector 16 faridabad haryana
—
Candes Care
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com
LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
—
Candes Care
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com
LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
—
Candes Care
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com
LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
—
Candes Care Logo
Candes Technology Pvt .Ltd
e: care@candesworld.com
p: 9310217042
www.candesworld.com LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
—
Mukesh Rana Logo
Candes Technology Pvt .Ltd
e: mukesh.rana@candesworld.com
p: 9289476007
www.candesworld.com LinkedIn icon
The information contained in this email is intended only for the use of the recipient and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If the reader has received this email erroneously, please notify the sender immediately and delete the email from your system.
Dear Vaeg Team
Please check and update the status this call why customer escalate this case on mail,
Mukesh Rana
Mobile – 9289476007
Assistant Manager
CANDES TECHNOLOGY PVT. LIMITED
Plot No. 362, Khasra No 155,
Pooth Khurd Industrial Area
New Delhi – 110039
cid:1.1656488565@web.rediffmail.com
http://www.candesworld.com/
From: Surender Sharma
Sent: Thursday, June 15, 2023 6:10 PM
To: Candes Care
Cc: confo-nd-dl@nic.in ; contact@ippbonline.in ; rashmi tiwari ; Mukesh Rana
Subject: Re: Candes gyser Bill purchased on 4-10-2022 complaint not resolved till date .. escalated to Consumer forum
Show quoted text
If you have any questions, reply to this email or contact us at care@candesworld.com
Click here to unsubscribe
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