| Name of Complainant | |
| Date of Complaint | November 13, 2021 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team,
On 8th October 21, I booked a car from Zoomcar and paid a sum of 14860/- for 10 days.On the same day I logged a complaint to Zoomcar that the car which is given to me has multiple issues. Issue are:
1. Multiple punctures in the car (Count is 15. Even stepney of the car had multiple punctures)
2. The entire AC tank had multiple leakages. On showing the car to Mechanic he has mentioned that the AC tank has been completely broken.
3. Zoomcar tells that there are 32 sanitization points which are done before handing over the car. Please find the images of the car. I had to get the car cleaned myself as there were used plates and spoons kept in the car.
I have informed Zoomcar multiple times regarding all these issues and kept saying that they will refund my money after checking the car. Nobody turned up to take the car after multiple calls and eventually their executives came to collect the car. After seeing the car they themselves mentioned that this car should not be on road. Zoomcar just refunded me 2000/- which doesn’t even make sense.
My family’s life was in danger as I was travelling with my parents who are senior citizens. I had to drive that car in Bangalore rains with punctures and with AC not working. Zoomcar people have called my mechanic and my mechanic also mentioned the numerous problems the car had. Even after that they didn’t refund my money.
Now Zoomcar has stopped replying to my emails and calls. This is not fair on any customer. I paid huge amount of money for this car which I didnt even drive and paid extra money to get the car fixed. I have knocked all possible doors but I am not getting any resolution for this.
I sincerely request authorities to take action on this company as our lives are in danger. I still believe I will get justice but would need your support.
I am attaching all the images and videos. Please check them.
Thank you,
Arijeet Mukherjee
9985072200
