Name of Complainant	Shahul Hameed
Date of Complaint	December 26, 2022
Name(s) of companies complained against	Sony india
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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RESPECTED SIR
SINCE I HAD BOUGHT AN SONY OLED 55INCH A80J TV FROM SATHYA AGENCIES,I HAD AN ISSUE OF IMAGE RETENTION IN TV SINCE BOUGHT FOR THAT I MADE AN COMPLAINT IN SONY ALSO.
THEY HAD VISITED AND DONE THE PANEL REFRESH TWO TIMES AND THEN ALSO THE IMAGE RETENTION, BURN IN ISSUE IS THERE DEFAULTLY NOW ALSO.
THE SERVICE CENTRE IS DOING AGAIN AND AGAIN PANEL REFRESH ONLY BUT THE BRAND ITSELF ADVISED FOR ONLY ONE TIME OR LESS THAN THAT IN AN YEAR FOR PANEL REFRESH.
BUT THE PANEL IS AN DEFECTIVE SINCE AFTER THE TWO REFRESH ALSO.

AFTER THIS ISSUE ONLY THE SERVICE CENTRE MANAGER INFORMED ME TO KEEP THE TV POWER ON CONTINOUSLY AND ADVICED TO SWITCH OFF TV ONLY IN REMOTE NOT IN POWER SWITCH.
AFTER DOING THAT ALSO THE IMAGE RETENTION ISSUE IS LIKE THAT ONLY.

I HAD ASKED THE SERVICE CENTRE MANAGER,IF THE POWER OF TV IS CONTINOUSLY ON THERE WON’T BE ANY ISSUE DUE TO THAT,IT WON’T AFFECT THE BOARD LIKE THAT,THE MANAGER ANSWER IS NO IT WON’T AFFECT THE TV SO NO ISSUE U SWITCH ON THE TV.
AFTER THIS ALSO MY PROBLEM PERSISTS.
SO I REQUEST SONY INDIA AND SATHYA AGENCIES TO RECTIFY THE ISSUE OF REPLACE OR REFUND THE PRODUCT AS SOON AS POSSIBLE .
THANKING YOU
WITH REGARDS
SHAHUL HAMEED.S

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