| Name of Complainant | |
| Date of Complaint | July 12, 2025 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I took a Jio postpaid connection on 24th December 2024, subscribing to a 6-month premium plan at ₹888/month. During installation, the technical operator clearly informed me that I would receive one extra month of service free — making it a total of 7 months — and that billing would only begin after 6 months, i.e., in July or August 2025.
However, I was wrongly charged for the entire month of December 2024, even though the connection started only on 24th December. Moreover, billing started prematurely in June (5th month), completely disregarding the promise made at the time of installation.
2. Operator Unresponsive & Customer Care Irresponsibility
After the overcharging started, I tried reaching out to the same Jio operator who set up my connection. Unfortunately, he has stopped taking my calls altogether, completely ignoring the issue.
When I contacted customer care, they displayed the same level of negligence:
They abruptly hang up after saying, “We will escalate this to the backend team.”
Despite repeated follow-ups, no one has gotten back to me.
They ask for 5-star ratings after the call, and in good faith, I gave them high ratings. But clearly, this kind of service does not deserve it.
3. Accidental Upgrade & Overbilling
Due to a plan upgrade from Basic to Standard (done mistakenly), I was charged an extra ₹300/month, taking my June bill to ₹1575 including GST. I was told to pay this by June 24, and I did so, trusting the assurance that no further charges would be levied. Still, I received another bill for ₹924, without any explanation.
To prevent further issues, I even downgraded my plan to the ₹599/month plan, but still the system keeps generating new dues.
4. Multiple Jio Services — Long-Term Loyalty
I am not a one-time user. I have:
A postpaid premium plan (the one in dispute),
A WiFi prepaid broadband, and
A mobile prepaid connection — all under the same registered number.
Despite this, your teams are mishandling my account, billing me incorrectly, and offering no proper resolution.
5. Unacceptable Harassment via Automated Calls
Adding to the frustration, I am getting robotic reminder calls at 3 AM, severely affecting my sleep cycle. This is an unprofessional and disturbing way to engage with customers.
My Expectations:
Immediate correction of the billing history from December 2024 onwards.
A thorough explanation of why I was charged in June, the ₹924 bill, and December full-cycle charge despite activation on the 24th.
Compensation for the mental stress, misinformation, and overbilling.
Immediate halt of all late-night calls and harassing reminders.
If this is not resolved promptly:
I will take this case to the Consumer Court.
I will disconnect all Jio services (postpaid, broadband, and prepaid).
I will publicly share my experience through consumer forums and social platforms.
Image Uploaded by Rahul Krishnan: