False information provided in website and now saying return not possible as its a replacement only product.

Name of Complainant shikha
Date of ComplaintAugust 23, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by shikha:

Hi ,

We had ordered baby bottle for 6 month plus . but after opening the package we found that the nipple size is not even suitable for a 2 year old kid. How am I supposed to use it for my kid who is 8 months old , if she chokes or anything happens will first cry take responsibility for it .

The customer care executive was very quick and rude in saying that it is a replacement only product and it cant be returned , he is not ready to understand the issue with the product.
if this is how a customer service works then there is no need , as they are not capable to understand customer grievances and provide any solution to it.

Image Uploaded by shikha:

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