I have ordered a cake for someone on 3rd November which is delivered in the poor condition.

There have been so many issues with the order and I have gone through mental torture for the last 18 days. I am sending emails to customer support and they are misleading me by saying this every time that the refund has been processed and that they have issued the coupon for Rs.84 which I can see in the promo section. My question is if the refund has been initiated from your end then why isn’t anyone sharing the transaction id for this?

This is a FRAUD and false communication which Zomato is communicating to a customer. With this kind of response does Zomato expect that a customer will order again?

You can go through the follow-up emails which I am sending to Zomato however, I haven’t received any satisfactory answer yet.

Below is the list of issues I have gone thru, I would request you to please look into this and would expect an immediate resolution for this.

1. It is delivered very late

2. The cake was spoiled (attached image), the cake was a gift for someone and I have gone thru embarrassment because of the spoiled cake and its quality

3. The behavior of the delivery man was rude, he used abusive language and said “complaint Karni hai to kar do”

4. I haven’t received the refund yet

By providing the promo code, Zomato is again forcing me to order from Zomato. With this kind of response from Zomato, I would not like to order from Zomato again.

I want a complete remedy against the pain, mental torture and the harassment I have gone through.

Kindly refund the complete amount and take an absolute remedy for this or else we will opt out to reach CONSUMER FORUM and file a complaint against the issue.