| Name of Complainant | |
| Date of Complaint | November 4, 2020 |
| Name(s) of companies complained against | Vodafone (now known as VI) |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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As i was facing issue with cost of plans/network so planned to port out of Vodafone after 9 years. So Vodafone retention executive called me and made commitment to provide me same plan as other network. and said it will be activated in 24 hours. So once i did not have this activated in 24 hours i tried to call customer care. after that 5 days i have rolling in calls with customer care ,backend team and retention team ,everyone making statement that your request is in progress and you will receive a call back they made it so worse for me by neither letting me out and doing anything with request. every time they created a request and closed within 24hrs without resolution finally one day they said they can not fulfill their commitment and its was a false commitment and fraud made by us(vodafone VI) .
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