| Name of Complainant | |
| Date of Complaint | November 20, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi team
“Amazon great Indian festival scam 2021”
#How to save yourself from the scam # Bangalore
Here’s my issue
I have ordered 2 AirPods
One was AirPods 2 and another one is AirPods pro as a birthday gift.
I have received both the products, AirPods 2 was in good condition
Airpods pro had the issue,
Amazon packaging was not great,
When we opened the product the seal of the box was broken,
The wire packaging seal inside the case was open, not sealed properly.
We thought it might be fake or may have some defects
We called the customer service team, they connected us with the concerned
Explained the issue, they told us to return the product
We uploaded all the pictures they verified with the bill and all the other details and initiated the return and said the money will get credited in 7 days.
Oct 21 delivery guy comes to pick up the product, verify things and check all the accessories and take the product.
The Return process in the app said – Picked up and on the way back
After 6 days we saw our refund process is not moving it’s been more than 5 days,
We called the team, they said they will rise to the concerned team and disconnected the call
On 29th we again called they said we have raised it to the concerned team toinvestigate
Just a disclaimer it took 6 hrs overall to connect and talk and explain the issue again and again to 9 customer service representatives till now and their so-called concerned team
On 31st we again called, they said you have sent us a fake product,
We cant refund.
These guys haven’t received the item, as in it was showing Picked up and on the way back.
We explained we have received a tampered product, without a proper seal and all that’s what our issue was to return the product
The packaging was open, the seal was open
We have raised this issue to you
We have returned the product as per amazon policy with all bills and accessories
Your team confirmed, we uploaded the pictures, your team verified and initiated the return
The team verified and the delivery guy verified and after 10 days you are telling that
the rude escalation team have disconnected the call saying “Thank you for calling amazon”
It took another harassment of hours to explain 2 more people to get back to the concerned team.
They said some other concern team will call back we haven’t received any call back till 8 oct
Tried calling customer service the wait time being very high,
Still, I manage to connect with 2 representatives, they kept my call on hold and after 1 min it got disconnected. Just imagine the kind of mental harassment, and the number of hours I have spent explaining the issue again and again
Today,9 th Oct sat for 2 hours explained the issue again and again to 3 customer representative
Got on a call with some rude head of the team, didn’t even listen to my issue, said you guys have returned fake product cant help and disconnected the call
For which I was on call for 45 mins waiting to connect with the best person
The best part of my whole journey of harassment
Amazon did not receive my product, they must have lost it in transit or stolen or their delivery guy would have tampered with the product as in the app it shows picked up on the way they have not received the item for the last 20 days
If it was a fake product, there was no communication from the amazon side,
Nor they have returned the product to me which should have happened within 3 days
No message, email, app notification etc.
Nothing zero.
For 12 days I was kept blank about the situation.
Today we cant trust amazon, with returns, we receive fake tampered products, we get harassed with wait time and calls, we get no information for 12 days we get blamed for returning fake products, we as customers become losers.
I just need my money back that’s it. It’s my hard-earned money. There are a lot of people getting fake products, please check your seller as well. See the reviews recently people have posted. I can relate to that. I need my 18000 back.
Please help, plz plz
I am attaching all the proofs and records to this drive
Added my bill,
Picture of the seal broken product, which were uploaded to the team before pickup
Order id 403-2797530-3797926
Pickup id – 624207555776
Current Refund status – Picked up on way, still not received
there are more photos let me know if you want to.
Image Uploaded by Harman: