Name of Complainant	Lekshmi S
Date of Complaint	January 8, 2024
Name(s) of companies complained against	Sureka Forbes
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

My Aquaguard was not working and I registered a complaint through their mail. I got a call from Eureka Forbes and assured me to sent a technician on the next day. I got a call the next day from them asking for an appointment to come service my Aquaguard and said they are from Eureka Forbes. Next day a technician came when my mother was at home and installed new filters and asked to update the AMC. As I was out of station, he called me and told me my AMC was expiring and I cant claim the filter so I have to pay. I paid him Rs 5100/- via gpay and he assured me an invoice will be sent. As it was always the routine, I did not suspect anything.
A technician named came home, serviced the Aquaguard and charged me 8500 INR for a 5-year AMC and said I will get the invoice soft copy later. When I received the soft copy it read as Sureka Forbes and not Eureka Forbes. After 2 months, my fliter was not working properly, so I again called the Eureka forbes technician and he came said I need to update mu AMC and the filter that in the aquaguard was local. I argued with him that their technician only came and changed the filter and I already paid for the AMC. When they checked they informed me that this is a local company and not associated with Eureka Forbes at all and I was cheated. I assured them that I have not called any local company.
The data is been leaked from euraka forbes as they call exactly during your service due time and also when AMC is over and that leads to confusion. But they also denied to take any action.

Image Uploaded by Lekshmi S: