Fake product sent for prestige kettle

Name of Complainant Chandra Prakash Gupta
Date of ComplaintJuly 3, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Chandra Prakash Gupta:

I purchased a electric kettle and found its defective and fake product then I ask for replacement.
I got again fake product with order I’d OD225251347799646000.
Now I asked for return and refund complaining the same but it’s 8 days pending for returns approval.
I called 8-9 times spent 6 hrs but no solution and was asked will be solved EOD every day.
Now I am not getting responses on mail, call me back or when I call customer care calls gets disconnected.
Flipkart is promoting fake product selling from good brand.

Image Uploaded by Chandra Prakash Gupta:

Fake product sent for prestige kettle

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