| Name of Complainant | |
| Date of Complaint | September 12, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: Complaint about Fake Product Received and Packaging Issue
Dear Flipkart Customer Service,
I hope this message finds you well. I am writing to bring to your attention a concerning experience I recently had with a purchase from your platform.
I recently ordered a product (Order ID: [Order ID]) from Flipkart, specifically a aha peeling solution. Unfortunately, upon receiving the item, I immediately noticed that it was a counterfeit product. The packaging was substandard, lacking the quality assurance one would expect from a legitimate product.
Furthermore, to my dismay, I discovered that the product is listed as non-returnable. This adds to the frustration of receiving an item that is clearly not up to the standard expected from Flipkart.
Upon investigating, I found similar complaints in the reviews section for this product, which raises concerns about the quality control measures in place.
I kindly request that you look into this matter urgently. It is imperative that customers receive genuine, properly packaged products when shopping on your platform. I understand that sometimes errors can occur, but it’s crucial to address and rectify such situations promptly.
I would greatly appreciate your assistance in resolving this issue. Whether through a refund or a replacement with a genuine product, I believe a fair solution can be reached.
Thank you for your immediate attention to this matter. I look forward to hearing from you soon.
Adv Gagandeep
7696000832
