| Name of Complainant | |
| Date of Complaint | April 11, 2021 |
| Name(s) of companies complained against | shiprocket |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear sir /Madam,
Kindly go through our complaint against shiprocket for loss of shipment, loss of business and loss of customer.
I booked a courier through shiprocket. My AWB no. is 14326421121349. It was booked on 25th march with the comment of on time delivery on 28th March. On 28th march, as per last comment provided by shiprocket, my courier had reached to mumbai at destination hub near the receiver location, but even after 6 days they were not delivering and updating any status and reason of delay. I have called them several times since then but they were not providing any reason /status of such delay. All they were saying that wait for 24-48 hours daily. It was quite irritating because they were not providing any data w.r.t to our shipment.
Everytime they were providing fake false information. On 30th customer service told us that shipment has out for delivery it will reach to the receiver by EOD. From 31th March to 2nd april they didn’t provide any information about status of our package. On 3rd when I wrote about them on social media then they created and updated a story “service failure location impacted” means due to corona they can not deliver shipment and immediately after that they initiated RTO and also deducted an amount of rs.186 for the same. Then on the next day all of sudden they first mention shipment damage and then shipment lost.
How can they initiate RTO if shipment is not available or lost/damage.
There is high ambiguity in their conduct and process. It’s case of serious negligence by the service provider (shiprocket) and its partner. Because of this incident we have not received financial loss but business loss, reputation loss and loss of customer for future order also. I request you to take this matter at your end and provide justice.
Thanks and Regards,
Shalabh Bansal 9315202279
pushprishiorganic@gmail.com
