| Name of Complainant | |
| Date of Complaint | December 17, 2023 |
| Name(s) of companies complained against | Faisal movers |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I was travelling from Rwp/Isb to Bwp on 16th Dec night at 8:30 pm bus number 1537. The bus stopped at Multan at about 5:25 am. I asked the driver if there was enough time to offer Fajr prayer and he said yes. I quickly offered the prayer after making ablution and when i came back just moments ago the bus had left… The Driver and Hostess must have counted the passengers before departing from any terminal. My bag was also in it. I didn’t take much time. It was their fault. And to my further disappointment the Customer Care couldn’t help me either… They simply called to secure my bag… but didn’t arrange me further travel to Bahawalpur and I had to purchase a new ticket worth 550. And this coaster also departed late. I want an unconditional apology and my 550 extra fare back. Because it was the service’s responsibility to check before leaving. I request the competent authorities to please hold the service accountable and get me compensated.
Image Uploaded by Syed Sohaib Musharraf:
Incident Report on Faisal Movers Bus
Date | 2nd February 2024
Time | 11:40 PM
Place | Faisal Movers Bus from Bahawalpur to Lahore
Introduction and Incident Overview
• I am writing to bring to your attention a significant incident that occurred during my travel on your bus service from Bahawalpur to Lahore on 2nd February 2024, departing at 11:40 PM.
Inappropriate Comments by Bus Hostess
• During my journey in the business class section, I was shocked and disappointed by the comments made by the female bus hostess.
• Despite her presence to assist passengers, her remarks were highly insensitive and disruptive, particularly concerning a child on board.
• Her exact words were ‘isko chup karwa len’ (silence the child) and other similar statements.
• She mistakenly assumed that her position at the front of the bus and the family’s seating in the middle would prevent anyone from hearing her comments.
Impact and Expectations
• It is important to note that no one else on the bus seemed bothered by the child except for the hostess.
• As a passenger, I expect Faisal Movers to take strict and appropriate action regarding such comments made by your staff, as they jeopardize your reputation and commitment to providing classic service.
• I hope that you will thoroughly investigate this matter and implement measures to ensure a more comfortable and safe travel experience for your passengers.