Failed Gas cylinder booking via Airtel App, no refund

Name of Complainant Mohammad Salman
Date of ComplaintAugust 15, 2021
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohammad Salman:

I tried booking gas cylinder via Airtel App on 12th Aug 21. The booking got failed but the amount got deducted from my account. Airtel App doesn’t show this transaction neither the customer service is able to find this transaction. Airtel is not accepting the transaction ref no which I have in my cc statement.
Please help me get the payment reversed? Or let me know how to proceed with this.

Image Uploaded by Mohammad Salman:

Failed Gas cylinder booking via Airtel App, no refund

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