Name of Complainant	Arthur Santos
Date of Complaint	March 21, 2024
Name(s) of companies complained against	Asus
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I am filing this complaint regarding my ASUS Zenfone 8.
SERIAL NUMBER:M8AIB7610300EU6 BRAND:ASUS UNIT MODEL:ZS590KS UNIT TYPE:PHONE

Just 9 months after I bought it, suddenly the phone would not recognize any SIM cards or networks.  Fine, i had it diagnosed  sent to your tech support and they fixed around a mobth or so. Details below…
JO NUMBER:MKN-20230636 May 2023. Barely another 8 mo’s go by and its at it again. Same issue, not recognized SIM or any network. No physical damage whatsoever. Just an error that basically happens every 8-9 mos. The difference is now your tech is asking me to pay basically the same amount as it was brand new… As per them,  its the main board and it costs the same as a new phone.  I can’t help but feel this is a scam. I mean ko physical damage and same issue all internal.  Definitely a manufacturing defect. But i end up stuck with a useless phone with a new  JOb NUMBER: MKN-202429386 but i have to pay it full price?? This is unacceptable. The phone is barely 2 years old and a quarter of the time its in your repair shops…

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