| Name of Complainant | |
| Date of Complaint | October 31, 2020 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi,
I placed order on 26 Oct 2020 for Vivo V19 mobile. Details are as follows:
Order Date : 26-Oct-2020
Order Id : 407-1525994-8873168
Order total : 19,110.27 Rs
Exchange device: Iphone 5s(16gb) IMEI: 358764051271269
Exchange device price: 5,400
(Actual price of item: 24,990)
The above mentioned order i have placed on 26 Oct, as I am prime customer of amazon so it could have been deliverd on 26 Oct.
Day 1: 26 Oct: A devlivery attempt a delivery but he said that i have to 5,400 Rs as cash. So i told him that, the cash he is asking for is my device exchange value. But he said there is no data releated to exchange. So he not delivered the package.Delivery time 9.30pm(IST)
On same day i called customer care and i got response that there is exchange releated data so it will be deliver again.
Day 2: 27 Oct: Order was agin reattempted, the delivery boy has exchange releated data. I told my IMEI number, on his app it was showing not macthed.
So package has agin undeliverd. Delivery time 9.30pm(IST)
On same day i called customer care again regarding same order, i told the customer executive about IMEI not matching so i want to reverify whether i put wrong digit or what is wrong. So she told me, you read the IMEI digits i will tell you wether its matches or not. So told my IMEI to her, she said your putting correct IMEI digit while placing the order. So I asked, then how it possible the delivery boy’s app showing it wrong. After few minutes of talk she transffered call to her senior. The senior person also verify my IMEI number. Then he asked me, to take photos of IMEI and send it to the link he shared on my registed mobile. I shared that as well. Because the package was undeliverd second time, so it got cancelled. So the senior person place order from backend, and told me tommorrow my problem will get solved.
Day 3: 28Oct : Again the problem releated to IMEI happened again. Delivery time is also near about 10pm(IST), I told devlivery boy about yesterday call with customer care. He also called his help center, he handover phone to me. I explained help center guy about that i was put corrected IMEI instead of talking to me he asked me to handover phone to delivery boy and he shouted on him we are here for solving for your problems and not for customer so don’t give call to customer.
Again i called customer care, the customer executive assure me that she has raised replacment complaint so tommorrow the same problem will not happen.
Day 4: 29Oct: Same thing happend again. I called customer care, i talked one of leadership team mebmer. She told me from there side they already send details copy of item to workstation, but no one was respond. I went to amazon office near me, the people at that place not enterning me. The manger of that office told me if he got an email then and only then we will handover package to you. He also not listening my any concern.
Already because of this covid 19 situation, I am working from home. We have lots meeting the above all mentioned day impacted on my works and important meetings as well as it impacted mentally to me. Who is responsible for this mental stress? All 4 days i have spent near about 2hrs/day to talk with cutomer care.
If your customer executive verify IMEI from my end, so why don’t he check the data which transfferd to delivery boy’s app. Is this a way amazon customer care department works? Even on 4th day i am facing issue. Still i haven’t got my package.
I want ansewer from amazon, is this value you people are giving to your customer? What is my fault? Is my fault that I trusted on customer care and wating for my package. Or it is my fault i am using your service with prime membership?
