| Name of Complainant | |
| Date of Complaint | June 14, 2020 |
| Name(s) of companies complained against | Ezeephone and PayU Money |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Orders get easily placed on the ezeephone website through the payU money wesite and after that no conformation is done whether the order is placed or not .On contacting Ezeephone they ask for bank details, Googlepay details or ask for forwarding of SMSs . If not done so then there is no refund , exchange or delivery option available . The costumer service talks rudely and cut the call after this . The product can’t be delivered due to payment gateway technical issues is the reason given by the ezeephone costumer care services.
Thus payU money and Ezeephone are together freely looting the innocent public .
Image Uploaded by Banarasi Sharma:
Hi Banarasi,
We regret the inconvenience caused.
We have acknowledged your complaint and raised the refund request to the merchant, we will share an update with you soon.
Payment ID: 328585419
Source reference ID: 10515742619
Please visit help.payu.in to raise any query with us.
Regards,
Team PayU
Hi Banarasi,
We regret to inform you that since your payment has been settled to the merchant successfully, any refund/resolution will be provided by the merchant only. We have informed the merchant from our end to connect with you and resolve your issue. We are a payment aggregator and do not have access or control to their internal processes.
We appreciate your patience and understanding in this matter.
Regards,
Team PayU