| Name of Complainant | |
| Date of Complaint | May 31, 2024 |
| Name(s) of companies complained against | electronic paradise |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Extremely Dissatisfied with Daikin AC Purchase and Service Experience at EP
Dear Team EP/Daikin,
I am writing to express my profound disappointment and frustration with the service and support I have received concerning my recently purchased Daikin AC from Electronic Paradise. Despite numerous attempts to resolve the issue, I find myself in a situation where my AC unit remains faulty, causing immense inconvenience and even affecting my health.
It has been a staggering 15 days since the purchase, and the installation process, handled by a technician from Durga Refrigeration (Tagore Garden), was nothing short of a disaster. The technician’s lack of adequate qualifications led to a subpar installation, which has resulted in persistent issues with the compressor tripping and inadequate cooling of the room.
I initially reached out to Daikin regarding these issues, only to have another underqualified technician dispatched, who, unsurprisingly, declared everything to be in working order. Subsequent inspections by the initial installer from Durga Refrigeration revealed that the nitrogen gas had not been properly filled, thus causing the malfunction. Despite this revelation, Durga Refrigeration is adamant about refilling the gas rather than providing the necessary replacement for the defective unit.
As if the inadequate service wasn’t enough, the ordeal has taken a toll on my and my wife’s health. Both of us work in hospitals, with staggered shifts to ensure round-the-clock care for patients. However, the faulty AC unit, coupled with the extreme heat, has led to us falling ill ourselves. This is an unacceptable situation, and I demand to know who will be held responsible for the resulting health issues and medical expenses incurred due to this ordeal.
Furthermore, the incompetence of the technicians sent by Daikin is glaring. Despite multiple visits, they have provided false reports, including baseless claims about the outdoor unit’s distance being an issue. This oversight should have been identified during the initial installation process, not after the unit has already malfunctioned.
It is disheartening to see such negligence from a reputed company like Daikin. I am left wondering whether Daikin employs qualified ITI-certified AC technicians or if the company’s employee and management standards are in disarray.
I urgently request the replacement of my outdoor AC unit and its proper installation by a qualified technician. Failure to address this matter promptly will leave me with no choice but to pursue legal action against Daikin. I come from a family of advocates and will not hesitate to seek compensation for the harassment and inconvenience caused.
Moreover, the unprofessional behavior exhibited by the owner of Durga Refrigeration during a conversation with my wife is utterly unacceptable. His dismissive attitude, as evidenced by statements like, “AC replacement me nahi jayega, jo karna hai kar le, ye refill hoga,” only adds insult to injury. Mr. Manish Bhalla’s behavior has been extremely unprofessional and rude. stating that no one could do anything about his behavior. This is not the level of customer service I expected from a reputed brand like Daikin, known for its commitment to customer satisfaction.
Dear Team Daikin, are you condoning such mafia-like behavior from your affiliates, who blatantly harass customers? This experience has left me deeply disillusioned, and I implore you to take immediate action to rectify this situation.
Product Details:
Appliance Type: RAC/SPLIT
Model/Year: ATKL50UV16VA + RKL50UV16VA / 2024
Purchase Date: 15/05/2024
Regards,
Manish Lakhera
8360364756
