Extra late fee is charged irrespective of norms

Name of Complainant Dinesh
Date of ComplaintApril 16, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Dinesh:

I was using Paytm postpaid and once I failed to pay on time due to technical glitch. After non-payment they charged with late fee of 590 on an outstanding amount of 2000 which is double amount of the norms. As per norms they can charge 250 + GST. I have complained the issue 7 time and there is still dormancy and increasing pending amount every month. I have paid them 3000 against a sanctioned amount of 2000 but they still asking me to clear dues which is the result of dormancy and extra charge by them

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Extra late fee is charged irrespective of norms

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