| Name of Complainant | |
| Date of Complaint | October 24, 2022 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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ON OCTOBER 5th, THERE WERE TWO CHARGES OF 57.46 WITHDRAWN FROM MY ACCOUNT FOR THE FOLLOWING:
ON OCTOBER 11 THESE TWO CHARGES WERE PUT BACK INTO MY ACCOUNT.
ON OCTOBER 18 THERE WAS A 3RD PAYMENT OF THE SAME AMOUNT OF 57.46 WITHDRAWN FROM MY ACCOUNT THAT WAS UNAUTHORIZED. IT WAS AN EXTRA CHARGE TAKEN FROM AMAZON, DIRECTLY FROM MY ACCOUNT WITH NO PERMISSION TO DO SO. I WANT TO HAVE THIS AMOUNT CREDITED TO MY ACCOUNT FOR SOMETHING THAT SHOULD HAVE BEEN RESOLVED BY NOW. THIS ORDER WAS CLEARLY CANCELLED …I WAS CHARGED FOR IT, AND CREDITED FOR IT …THEN AN EXTRA CHARGE FOR THIS AMOUNT WAS WITHDRAWN AND AN AMOUNT OF 28.73 IS ALSO TO BE CREDITED TO MY ACCOUNT WHICH IS STILL OUTSTANDING. IT TO WAS TAKEN FROM MY ACCOUNT FOR AN ORDER THAT WAS LONG CANCELLED. I WOULD LIKE CONFIRMATION THAT THIS WILL BE CLEARED UP AND MY ACCOUNT CREDITED FOR THE EXTRA CHARGE THAT WAS UNAUTHORIZED TO BE TAKEN OUT. SEND ME AUTHORIZATION THAT THIS WILL BE RESOLVED AND RECTIFIED AND I RECEIVED AN EMAIL FROM CS REP: JASMINE ON OCTOBER 18TH PROMISING ME THAT BETWEEN 2 TO 3 BUSINESS DAYS THIS AMOUNT WOULD BE CREDITED TO MY ACCOUNT AND YET HAS TO BE DONE. I WOULD LIKE THAT TAKEN CARE OF IMMEDIATELY. I HAVE BEEN IN DISPUTE WITH THIS AMOUNT FOR 8 DAYS NOW AND I HAVE BEEN PATIENT ENOUGH AND BEEN IN CONTACT WITH MY BANK AND AMAZON NUMEROUS, NUMEROUS AMOUNT OF TIMES AND STILL NOTHING HAS BEEN DONE EXCEPT THROW ME AROUND LIKE A BALL AND GIVING ME THE RUN AROUND WITH BROKEN PROMISES AND CUSTOMER SERVICE. THIS IS THE EMAIL THAT I RECEIVED FROM YOUR CUSTOMER SERVICE REP JASMINE. THIS REVERSAL HAS TO BE DONE BY AMAZON. IT IS NOT THE ROYAL BANKS RESPONSIBILTY TO TAKE CARE OF AN ON GOING ISSUE REGARDING AN ON GOING DISPUTE WITH AMAZON. IT IS VERY CLEAR THAT THIS IS AMAZONS RESPONSILIBTY. MY BANK ACCOUNT STILL SHOWS THESE AMOUNTS IN THE NEGATIVE. AS PROMISED I WANT MY ACCOUNT CREDITED FOR WHAT YOU SEE HERE AND WHAT YOU CAN READ FROM YOUR CUSTOMER SERVICE REP. PLEASE ALSO PUT INTO YOUR RECORDS THAT I ATTEMPTED TWO MORE TIMES ON OCT 23RD. FIRST TIME BEING AROUND 5:40PM WHERE ALL OF THE SUDDEN THE SYSTEM ON YOUR END WAS GOING THROUGH AN UPDATE CHANGE AND MY ACCOUNT COULD NOT BE PULLED UP. MY NUMBER WAS TAKEN AND I WAS SUPPOSE TO RECEIVE A CALL BACK WHEN YOU SYSTEM WAS UP AND RUNNING AGAIN. ONCE AGAIN, I WAS LIED TO AND JUST DISMISSED AND DID NOT RECEIVE ANY CALL BACK. THE LAST ATTEMPT ON OCTOBER 23RD WAS AROUND 9PM WHEN ONCE AGAIN I WAS GETTING BRUSHED OFF…AFTER EVERYTHING I HAD BEEN THROUGH FOR THE LAST 8 DAYS, WAS THEN TOLD “AMAZON CAN’T HELP ME, ITS NOT OUR PROBLEM” THEN I WAS HUNG UP ON. AFTER EVERYTHING, AND EXPLAINING EVERYTHING AND GOING THROUGH EVERYTHING YET ONCE AGAIN…THE FINAL RESULT…I WAS HUNG UP ON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Order ID: 701-9167079-6414669
This is Jasmin and I was the rep who assisted you earlier.
As promised, below is the summary of our discussion:
Order ID: 701-9167079-6414669
1 x MIULEE Pack of 2 Decorative Classic Retro Stripe Throw Pillow Covers Linen Modern Farmhouse Pillow Case Red and Brown Cushion Case for Sofa Bedroom Car 18 x 18 Inch 45 x 45 cm
1 x LUCIAN Knitted Throw Blankets Blue, Decorative Textured Cozy Throw, Lightweight Woven Blanket with Tassels for Couch, Bed, Sofa,Travel 50″*60″,Suitable for Women Men and Kids
Amount of Authorize $57.46
Order ID: 701-0863268-7058656
1 x Nature’s Miracle Premium Clumping Corn Cob Litter, 18 lb.
Amount of Authorize $28.73
I can confirm your orders was successfully cancelled .
You haven’t been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.
On a personal level, I highly appreciate your patience, cooperation, and understanding in this matter.
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