extra bill charge and internet not access

Name of Complainant AMAR Gaikwad
Date of ComplaintApril 8, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by AMAR Gaikwad:

Dear Sir,
Mera mob no 7872558217 pichale 5 aug 2019 se internet use nahi ho pa raha hai. mera bill plan 399 hai. internet ka use nahi ho raha karke maine tang hokar 20 jan 2020 complaint darj ki, unka reply tha ki hamare yaha tower ka kam chal raha hai.aaj 03 apr 2020 vahi jawab de rahe hai.
* Pehli bat to appki network team ne muje pahle khabar nahi di ki appke area me tower lagane ka kam chalne wala hai. pichale 8 month se mai internet use nahi kar pa raha hu lekin mai bill plan ke hisab se paise pay kar raha hu.
* Dusari bat mere bill plan me all over india me kahi par bhi bat karne par charge nahi lagta hai llekin maine customer care pe bat karne se pata chala ki india ke andar 1860/ special no par bat karnne par extra charge lagate hai.
Lekin yeh bat muze pahle batani chahiye thi.Mera pichale mahine ka bill Rs 1226 aaya hai.
vah muze amanya hai.
* Mai agar plan change karu to app mera 270 GB data nahi milega karke bata raha hai.
* Uska Bill mai appko already pay kiya hai
* Meri samsya ko dekhate huye app bill me jo extra charge par consider kare aur jo data use nahi kiya uska benefit muze de.

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extra bill charge and internet not access

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