| Name of Complainant | |
| Date of Complaint | December 16, 2018 |
| Name(s) of companies complained against | Flipkart, jeeves |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Good evening sir/mam
Maine flipkart se Samsung galaxy on 7 purchase kiya tha 21.9.2017 ko aur invoice mila 23.9.2017 ko
Order id – OD110279387594178000
Invoice no.#FABA411800017526
GSTIN- 19AAXCS0974R1Z0
Isme mujhe 1 year warranty by samsung ka mila tha plus maine extra 1 year extended warranty liya jeeves india ka by flipkart protect matlab total 1year samsung+1year jeeves india by flipkart protect= total 2 years
Jeeves india by flipkart protect ka invoice bhi same day 23.9.2017 ko mila tha jiska
Invoice no. # 0XVW-00030018
GSTIN – 29AABCJ9421C1ZP
Plan Id – JPPOFFK131308
Plan start date – sep 23, 2018
Plan end date – sep 23, 2019
Sabse pehle samsung india ko phone kiya fir Flipkart ko
, flipkart wale bole app jeeves india se baat kijiye jiska no.
1800425365365 unse baat hui sara details le liya sara problem puch liya phone me kya ho raha fir bolte plan id jo maine unhe diya unke paas aaya hi nhi fir unhone bola app flipkart ko call kijiye jiska contact no.18002089898, fir flipkart walo se baat ki dubara wo bole app jeeves se hi baat kare fir maine unse bola app sablog bandar ki tarah idher udher kyn nacha rahe kya chutiyapa hai dimaag kharab karke rakh diya bolte professional language me baat kare ,subah se yahi nautanki ho raha sablog ek dusre
Se bachna chah rahe toh fir maine kuch kharida hi nhi, fir mujhe mail kaha se aaya fir maine jo plan liya tha ,flipkart se jeeves india ka fir wo sab kya tha drama tha chutiya bana k rakha hai applogo ne jab last me bole mere paas koi option nhi bachta applog k khilaf consumer court jana padega wo log bole haan haan app aaram se jaiye koi dikkat nhi iska matlab wo log ko koi dar nhi consumer court ka per mujhe yakin hai mera problem solve hoga consumer court me .jitne bhi online shop ho chahe flipkart ya amazon ya koi aur ,logo ka yakin inse uthta ja raha sale sab k sab fraud hain maine kaha applog ka call record ho raha sab as a proof dunga per unko koi fark hi nhi pad raha tha hum koi tata birla ya ambani k khandan se belong nhi karte hum ek aam aadmi hain inlogo pe strict action hona bahut jaruri hai koi strict law inke liye nikalna chahiye inke liye
My maild id saurabhvina@gmail.com
Image Uploaded by Vinayak singh:
Thank you Vinayak Singh to start this thread!
I have uncovered more information on the extended warranty fraud Flipkart Protect program is doing.
Here is my case:
ought a TV from flipkart ALONGWITH extended warranty via your authorized provider called “Jeeves Consumer Services”.
The TV stopped working and it has been more than 2 months since we have contacted Jeeves and there has been no resolution at all. On top of that, Jeeves’ representatives have repeatedly tried to make a fool of us by giving false information repeatedly.
I hope that you will do the needful to resolve the issue.
Also, NOTE that we are building our case with due diligence and the next e-mail shall have recordings with our dealings with the scammer Jeeves as well as full details on every correspondence.
Here is a gist of what has happened:
– 11th Apr: The TV has stopped working since.
– Tried to register a complaint with jeeves. It TAKES 30 mins FOR THEM TO PICK UP THE CALL. Further, they are RUDE AND WILL HANG UP SOON.
– 21st May: The complaint got registered somehow after 1 month of waiting (understandable – pandemic)
– 22nd May: A jeeves agent came home inspected and assured us that the issue shall be fixed with a part replacement in 20 days.
– 22nd May – 19th June: Have made at least 10 calls to them during this period to track progress. First I was told that the order has been placed and is getting shipped from china. please wait a while. Then they said that the order has not been placed at all.
– 19th June: After waiting in the phone line for 30 mins – they tell me that the claim has been closed. WTF is this?
– 21st June: Call with Mr. Sameer (customer agent @jeeves) – after again 10 mins of waiting on the line.
He said that the issue was closed from Jeeves side because the issue has been forwarded to FLIPKART.
Here is our correspondence from Flipkart: Flipkart says we need to contact Jeeves. WTF is this ping pong game?
Jeeves Says: Contact Flipkart.
Flipkart Says: Contact Jeeves.
I firmly believe that Jeeves Consumer Services is a warranty scam. It also paints a shitty picture of your “Flipkart Protect Program”. More information:
Flipkart protect Terms and Conditions (LEGALLY VIOLATED)
Reference: https://www.flipkart.com/pages/ew-mobile-tnc
See TOA – SLA violated.
They have been reported as a scam by 2500 customers here:
Search you on mouthshut.com – 2500 people say that your service is 1 star. Entertain your eyes. Feel proud of the work you guys are doing:
https://www.mouthshut.com/websites/Jeeves-co-in-reviews-925769206