| Name of Complainant | |
| Date of Complaint | May 7, 2022 |
| Name(s) of companies complained against | Sargam Electronics |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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Sargam Electronics sold an extended warranty termed as “DG Warranty” for a window AC purchased from Sargam Electronics store at Indirapuram Ghaziabad. The charge for the extended warranty was Rs 5,200/- and it is valid through Jun’19 to Jun’23. DG Warranty is a scheme where the customer pays for a future promise of repairs & replacement of defective parts.
My AC has stopped working on 7th May 2022 and I considered utilizing the DG Warranty by Sargam. To my surprise and irritation, their phone numbers mentioned on the invoice are not functional. Further, the customer helpline numbers +91 11 33219400 and +91 85100 66660 are on IVR. The IVR leads me to a certain stage and then it goes blank. It doesn’t register the complaint.
Upon visiting the store, I discovered that it has stopped operations.
I fear that I have lost the money charged for the DG Warranty as Sargam Electronics is untraceable on phone, website and stores.
