Name of Complainant	Chandrareesh babu chandra
Date of Complaint	October 28, 2023
Name(s) of companies complained against	My Excitel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hi ,

Actually, I took an internet connection at my excite broadband company on July 17 2023. After 3 months, I want to relocate my internet to another location. They said in the ticket that in the new location there is no feasibility without contacting me; they simply closed the ticket, but in that location the feasibility is there.

same thing I discussed with customer support, but they are not serious. then I raised a ticket to terminate my connection and give the refund of the remaining days.

In between, I took one more connection with another register number with the same address I have given in the above. The field executive came to my location, and he clearly said the feasibility was there. and I take the connection on October 18, 2023. From the date of payment, after 3 days, the tech came to my location and laid the fibre cable. Without informing me, he went off. When I called the tech, he said he would bring the router by 3 p.m., but he never showed up, and neither did the field person. Again, I contacted customer care regarding this issue. They simply raise the ticket, and that’s it. I wait for a day for resolution. not a response from the Excitel team. directly, I call customer service, raise a ticket, get my refund, and stop the service. They say okay. There has been no response from the Excitel team since October 21st. No one called me for the issues.

Please, I need justice, and I want my money back for both accounts. I have all the proofs and all

Thanks and regards

Nireesh.

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