| Name of Complainant | |
| Date of Complaint | July 1, 2024 |
| Name(s) of companies complained against | HULM ENTERTAINMENT PVT. LTD. |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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THERE IS AN APP CALLED EXCHANGE22 WHICH IS A SPORTS TRADING PLATFORM. I USED TO PLAY HERE SINCE LAST 1 YEAR. OM 7TH OF JUNE THEY BLOCKED MY ACCOUNT AND MY MOTHER’S ACCOUNT WHICH WAS CREATED BY MY COUSIN. WHEN I ASKED THEM THE REASON THEY SAID THAT THERE WAS SUSPICIOUS ACTIVITIES IN THE ACCOUNTS. WHEN I ASKED WHAT WAS SUSPICIOUS THEY SAID THAT I USED TO PLAY BETWEEN MY OWN ACCOUNTS WHICH WAS RIGHT. THERE WAS A MARKET FEATURE WHERE I CAN CREATE AMD ACCEPT DEALS. I USED THIS TO CONVERT MY UNUTILISED WALLET AMOUNT TO WINNINGS BECAUSE THERE WAS A FEATURE THAT IF WE TRANSFER OUR WINNINGS INSTEAD OF WITHDRAWING THEY WILL PAY REAL CASH IN THE UNUTILISED SECTION. I USED THIS FEATURE AND USED TO CONVERT THEM. THIS WAS ACTUALLY A LOOPHOLE IN THE APP. AFTER FEW DAYS THEY CALLED ME THAT SAID I WON’T GET MY MONEY BACK BECAUSE I HAVE VIOLATED THEIR FAIRPLAY T&C. I HAD ALMOST 3LAKHS+ IN BOTH THE ACCOUNTS.
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Hello Sir,
As you very well know, your EXCHANGE22 account has been blocked due to the suspicious trading pattern discovered on your accounts (your account and your mother’s account). Moreover, all the details regarding the suspicious trading were well informed to you over the call. It was clearly informed by you that, you were using your EXCHANGE22 account and also your mother’s EXCHANGE22 account for trading purposes. We even received an apology email from your end mentioning that, going forward, you’ll not be using the same suspicious trading pattern. After this, it was well informed from our end to you that whatever Extra Real Cash Benefit you had received in your EXCHANGE22 account and in your mother’s account as well on shifting the winnings to the unutilised wallet section will be deducted. On this, you requested us not to deduct the actual amounts deposited by you in the unutilised section of both the accounts and we approved this request of yours. Please understand this very clearly, we follow strict policies on suspicious trading accounts where even concerned EXCHANGE22 accounts of the user can be blocked.
Only after your approval on the actions taken by us against your suspicious trading pattern, we deducted the Extra Real Cash Benefit from your EXCHANGE22 account and also from your mother’s EXCHANGE22 account and later unblocked both the accounts. During this whole process, we did not deduct the deposited amount added by you in both the EXCHANGE22 accounts. You know it very well that the winnings received in both accounts are the result of your suspicious trading pattern, and as a result, we only deducted the Extra Real Cash Benefit from the winning section of both accounts.
Kindly note this, on our application’s Market section, multiple users perform trading without using any suspicious trading pattern. But since you followed the suspicious trading pattern, we had to block both the EXCHANGE22 accounts.
Even after all this, we received queries from you which were handled professionally like before and were resolved. At last, we would like to conclude that, in the future, if any kind of suspicious trading is noticed on your accounts, then your and your mother’s EXCHANGE22 accounts will be blocked permanently.
Regards,
Team Exchange22