Name of Complainant	Vidhya Murugan
Date of Complaint	June 24, 2023
Name(s) of companies complained against	Flipkart
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Need an urgent response regarding the exchange of Mi Redmi Note 7 Pro which was ordered on 10-05-2023 along with Apple iphone 13 in Flipkart.

I actually ordered the iphone because of getting a competitive rate in exchange for my old phone (4200 rs). The iphone was received on the promised date but for the exchange i wasn’t getting any response. Later from the Flipkart application i came to see that the order has been automatically cancelled by the pick-up guy which felt very frustrating.

Then i registered a complaint for this and after 2 days was able to see the complaint has been automatically closed by flipkart. After this I contacted the customer care and they informed to go for sell back option from where I can get the full amount as promised earlier (4200 rs). Again i booked a sell back option and the pickup guy cancelled the order for the 2nd time without my consent. Registered a complaint for this bad behavior and was not getting any update from Flipkart till now.

Request you to take this issue seriously an do the needful.

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