Name of Complainant	Kalyan Konduri
Date of Complaint	July 10, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I applied for booster pack for data on my post paid service in April-20, via MyAirtel app. That was properly billed in billing cycle from 2nd April to 1st May.

In the month of Jun (bill cycle May 2nd to 1st Jun), I received the booster pack charges again for which I called Airtel support and got it waived off and got the booster pack disabled.

Although it was disabled, i received the charges again for the billing cycle Jun 2nd to 1st July.

Firstly, my compliant is:

1. App does not let you know that it has to be disabled only via Customer care call.
2. It gets auto-renewed every month if it is not disabled within billing cycle (we wont be notified of this while enabling it via app)
3. Now, Airtel guys say, although it was disabled after it was billed and waived off – since it was auto-enabled the previous month those charges were carried forward to the month of July’s bill when it was disabled when the issue was raised

Airtel guy, Gowtham Gunti(Sr. Supervisor) from Begumpet office insists that I had to pay because it was not disabled during the earlier billing cycle.

My question is I was wrongly charged for which they offered waive-off during my previous compliant to customer care on Jun 10th. Now they are saying i had to pay it again. Not sure of their logic. Mobile app does not have “Disable” button but the guys insists that it’s there.

There were no upfront confirmations or information to the customer about the conditions.

Could you please look into this matter. I can provide further details too with billing details.

Thanks

Kalyan

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