Name of Complainant	Dewan
Date of Complaint	December 1, 2022
Name(s) of companies complained against	TATA PLAY
Category of complaint	Miscellaneous
Permanent link of complaint	Right click to copy link
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Dear Sir,

This is Mr. Dewan; I have availed Tata Play Binge services on 29th March 2022 against my ID# (Tata Play ID 1123636944).

Since the time I availed the service, apart from the first month where the Binge services were supposed to be free (i.e. 30th Apr ’22), my monthly billing amount has seen multiple fluctuations.

While I was putting up with these fluctuations thus far, what got me severely upset was that despite my recharge of Rs.542/- on 20th Nov, I am asked to do a mid-month recharge by tomorrow, 1st Dec of an additional Rs.505/-. Thus, for me as a customer, within a span of 1 month, I would effectively have to bear a Total costing of Rs.1000+ on recharge- Completely FAIL to understand the justification & logic.

I called up the customer care multiple times (I have ALL CALL Recordings on the same) & till now I do NOT have any solution that has been offered.

What is worse is my Ticket ID# 41KRRHS9 has been CLOSED Without the issue being resolved & Without my permission. Moreover, the customer service executive suddenly decides to hang up the call as She has no solution to offer.

This lackadisical & pathetic customer service is Totally Unacceptable.

Seek your prompt help & cooperation in this regard at the earliest.

Thanks & Rgds
Dewan

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