| Name of Complainant | |
| Date of Complaint | June 6, 2023 |
| Name(s) of companies complained against | Envia Shipping |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have booked a parcel with Envia Shipping to send to tamilnadu from ahmedabad.
after 25 days, the parcel was not delivered and tracking status was “at Bhivandi Hub”.
I have raised a ticket and lodge a complaint as per their system…. but not satisfied…
I have asked for my money as they cudnt deliver the parcel but they refused….
read below “conversation with envia girl Kajal C. & Anurag——–
TDSP050518****
iska koi response nahi mil raha he, tickit raise kiya he… koi update nai de raha he, returned status dikha raha he par maal mila nahi he…
kab tak mujhe wait karna he ???
Anurag C 11:14 AM
Please wait and let us get this checked.
—Me— 11:15 AM
1 mahine se check hi ho raha he… thoda or sahi
Anurag C 11:17 AM
Sir our concern team is already looking into this they will update you today on the ticket .
and i am personally following with you concern to resolv ASAP .
Dop not worry we will resolv ASAP .
Is there anything else I can do for you today?
Anurag C 11:23 AM
Dear custo—Me—r! For quality purposes and due to no response from your end, we have to close this chat, If you will need any further
assistance or will have any queries then please let us know and contact us, we will be glad to help you, thank you and have a great
day. 馃檪 Please rate our chat as good 馃憤馃徎
I hope you have a great day! Bye 馃榿
Anurag C ha cerrado el chat.
Was your problem resolved?
No. Please contact —Me— again.
Has calificado nuestro servicio de atenci贸n al Cliente como malo.
Has dejado el siguiente co—Me—ntario: just lingering my parcel and issue since a month
Na—Me—
—Me—
Company ID
246522
E-mail
scmart2022@gmail.com
Country
India
Mostrar m谩s
Envia.com India 03:51 PM
Welco—Me— to our Virtual Assistant
Please select from the options below:
—Me— 03:51 PM
馃懁Executive
Envia.com India 03:51 PM
Choose from the options below:
—Me— 03:51 PM
馃殮 Pick Up
Envia.com India 03:51 PM
Please hold until our next agent is available.
Has sido transferido a: Anurag C.
Anurag C 03:51 PM
Hello!
My na—Me— is Anurag from Envia. How may I assist you today?
—Me— 03:52 PM
13115312522236
parcel lene kab aayega bhaiji?
Anurag C 03:52 PM
Please wait and let us get this checked.
maine escalate kar diya hai ye jald hi pick up ho jayega .
—Me— 03:53 PM
ok …. htx
Usted ha cerrado el chat.
Was your problem resolved?
No. Please contact —Me— again.
Na—Me—
—Me—
Company ID
246522
E-mail
scmart2022@gmail.com
Country
India
Mostrar m谩s
Envia.com India 03:57 PM
Welco—Me— to our Virtual Assistant
Please select from the options below:
—Me— 03:57 PM
馃懁Executive
Envia.com India 03:57 PM
Choose from the options below:
—Me— 03:57 PM
馃搨 NDR
Envia.com India 03:57 PM
Please hold until our next agent is available.
Has sido transferido a: Kajal K.
Kajal K 03:58 PM
Hello Custo—Me—r!
Welco—Me— to Envia. My na—Me— is Kajal Kumari. How can I help you today?
—Me— 03:58 PM
TDSP0505183427
Kajal K 03:58 PM
May I know concern
—Me— 03:59 PM
ye kab return ayega? ayega ya nahi? iska jo charge lagaya he vo refund kab hoga?
Kajal K 03:59 PM
image.png
—Me— 03:59 PM
ye to mujhe bhi dikh raha he…
parcel ki booking date bhi ek bar dekh le app
or aaj ki date bhi dekh lo.
22-5 se tikit raise kiya he…. tab se ye bhivandi hhi pada ua he
Kajal K 04:01 PM
let —Me— check
—Me— 04:02 PM
karie, app bhi check kar lijie… or fir kahna ke query excelate karai he, very soon apko update milega…
Kajal K 04:03 PM
Sir I will highlight this ticket with higher manage—Me—nt —Me—anwhile please wait for revert on ticket
—Me— 04:04 PM
yahi chal raha he roj Kajalji…
na parcel return aa raha he, na party ko poch raha he, na koi ticket pe reply de raha he…
Kajal K 04:04 PM
Sir please don’t worry I will highlight sa—Me— and take revert on priority
—Me— 04:05 PM
jo pesa is parcel ka liya tha uska refund kab hoga?
Kajal K 04:06 PM
Sir s I highlighted you will get revert on ticket
—Me— 04:06 PM
you —Me—an again —Me— waiting mode —Me— chala jaau….
Kajal K 04:06 PM
Sir I highly regrated for inconvenience.
—Me— 04:08 PM
appne bahot achche shabd kahe uske lie appka dilse dhanyavaad…
every day sa—Me— story
roj ese hi achche words log kahte he… or hum fir waiting mode —Me— chale jaate he…
Kajal K 04:09 PM
Sir as we are not getting any update regarding this ship—Me—nt If we get to know ship—Me—nt is lost will share sa—Me— with you
—Me— 04:09 PM
1 mahina ho gaya, abhi bhi apke pas ship—Me—nt ki koi information nahi he to mujhe kab tak wait karna he?
Kajal K 04:09 PM
—Me—anwhile, request you to wait you will get update on ticket as they are working on it
—Me— 04:10 PM
koi update nahi aa raha he ticket par…
I believe if —Me—ne tiket pe roj update dena band kiya to app log kahenge ke “sir appne itne dino tak koi update nahi diya to tiket close ho gaya, ab first vo reopen nahi ho sakta”
Kajal K 04:12 PM
Sir please don’t worry as ticket team is working on it
—Me— 04:12 PM
sa—Me— answers like robot…
Has calificado nuestro servicio de atenci贸n al Cliente como malo.
Has dejado el siguiente co—Me—ntario: everyday sa—Me— story…
Kajal K 04:12 PM
Is there anything else I can do for you today?
Tu voto ha sido cancelado.
Usted ha cerrado el chat.
Was your problem resolved?
No. Please contact —Me— again.
Has calificado nuestro servicio de atenci贸n al Cliente como malo.
Has dejado el siguiente co—Me—ntario: not satisfied at all
10:17 AM
Na—Me—
—Me—
Company ID
246522
E-mail
scmart2022@gmail.com
Country
India
Mostrar m谩s
Envia.com India 10:21 AM
Welco—Me— to our Virtual Assistant
Please select from the options below:
—Me— 10:17 AM
馃懁Executive
Envia.com India 10:21 AM
Choose from the options below:
—Me— 10:18 AM
馃搨 NDR
Envia.com India 10:22 AM
Please hold until our next agent is available.
Has sido transferido a: Kajal K.
Kajal K 10:22 AM
Hello Custo—Me—r!
Welco—Me— to Envia. My na—Me— is Kajal Kumari. How can I help you today?
—Me— 10:18 AM
Kajal, kal hamari baat hui thi ek missing parcel k lie… uska —Me—ne ticket raise kiya tha… parcel to gayab ho chuka he, aaj ticket bhi gayab ho gaya
Kajal K 10:23 AM
Sir AWB number share kijiye
—Me— 10:19 AM
TDSP0505183427
Kajal K 10:24 AM
Please wait kijiye sir
Sir ship—Me—nt RTO In-transit
Abhi ship—Me—nt RTO transit h 5 june ka update h sir
—Me— 10:23 AM
madam aaj 6 july he….
Kajal K 10:28 AM
Sir please check kijiye 6 june chlra hai
—Me— 10:25 AM
madam last update us—Me— may ka dikha raha he
image.png
25-5 ka ahm ka last update he
Kajal K 10:31 AM
Sir ship—Me—nt In-transit hai wait kijiye
—Me— 10:27 AM
or refund k lie kya process he?
yahi ship—Me—nt ka refund lena he
Kajal K 10:32 AM
Sir ship—Me—nt k lost or theft hone pr hi refund millta hai
—Me— 10:28 AM
tamilnadu ship—Me—nt bhejna tha, vaha bheja bina app return karoge to bhi —Me— hi pesa du???
party ne na bola ho or RTO ho to —Me— charge du but app logo ke mis manage—Me—nt k vaja se return ho to —Me— kyo appko charge du???
ship—Me—nt ka refund nahi chahie.. jo courier charge app logo ne mujhse liya he vo return chahie
Kajal K 10:34 AM
Sir 3 bar attempt k bdh hi RTO mark hota hai
—Me— 10:31 AM
ek bhi attempt show nahi ho raha he… parcel bhiwandi se return ho raha he … jara dhyan se dekhie status —Me—
mujhe proof dijiye ke ye parcel tamilnadu tak pocha ho…
Kajal K 10:37 AM
Please wait kijiye sir
—Me— 10:34 AM
party ko parcel pochane k lie fon bhi karte he, vo bhi proof ho to dikhana…
—Me—re paas proof he party ke phone conversation ka… ke parcel dene koi nahi aya
party ne advance pay—Me—nt diya he, reject karne ka koi savaal hi nahi he…
Kajal K 10:40 AM
Sir ticket already raised hai 179910
—Me—ne ticket team se share krdiya h eak bar wo internal team se check krlege or update krdege appko ticket —Me— hi
—Me— 10:37 AM
appki ticket system pe koi reply nahi deta he madam…
pls check my last ticket,
so many ti—Me—s I asked you questions, but none of your executive taken care of my ticket… worst experience
is there any ti—Me— period for RTO parcel or its also on “god knows” status???
Kajal K 10:45 AM
Sir once ship—Me—nt dispatched to delivery hub you will get to know the date of delivery
Also As we checked the ship—Me—nt marked RTO due to High aging and is short in the audit
—Me— 10:42 AM
what is short in the audit?
parcel is missing = short in the audit???
Kajal K 10:48 AM
On that ti—Me— ship—Me—nt is missing
—Me— 10:44 AM
what about now?
Kajal K 10:49 AM
Now ship—Me—nt found and it’s RTO in-transit Once we have update will share sa—Me— on ticket
Is there anything else I can do for you today?
—Me— 10:45 AM
you cant do anything… thanks but no thanks… huh
Le铆do
Has calificado nuestro servicio de atenci贸n al Cliente como malo.
Kajal K 10:49 AM
Thank you for your ti—Me—! Your opinion is very important to us, Please share your feedback by hitting the 馃憤馃徎
I hope you have a great day! Bye
Image Uploaded by Hardik J: