| Name of Complainant | |
| Date of Complaint | April 14, 2022 |
| Name(s) of companies complained against | TCL |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I had purchased a TCL 43 inch Android Led TV in October 2021 with the reputation of your brand name in mind.
The TV worked well till January 2022 but suddenly the display of the TV stopped working. For this I had raised issue through the retailer bearing case id-IN032022035266-01.Your service engineer visited our home with defective TV parts and assured us that your TV will be repaired very soon.
I have been waiting since then but no one has come yet and even the service centre people regularly assures us that next week your TV will be in order.
After waiting for 2 months its painful for me to write the mail because I haven’t expected such a poor service by your company. I could have gone for other TV brands.Even under the warranty period if you give such a delayed response so what we can expect after the warranty period.
So,I request you to resolve the said issue as soon as possible. I have Sent lot of mail to Indiasupport@tcl.com but they give irresponsible response.If you can’t arrange parts then atleast replace TV. I am thinking of advising my circle people to never buy anything from TCL brand .
Yours faithfully
Customer
Case id-IN032022035266-01
