Emi amount not refunded

Name of Complainant srinuvasa rao palla
Date of ComplaintApril 19, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by srinuvasa rao palla:

hi namasthe
This is srinuvasa rao palla and my ICICI policy no: 27147301. on 05/04/2022 paid premium of amount Rs 25496 through third party ( shopSe ) on EMI basis for 3 months and i paid 2 months on 3rd month due to policy fore closure amount not deducted and i got a mesg from ICICI that amount going to refund.
till now i dint receive my amount which i paid. kindly look into the issue and solve it as early as possible.
below are the payment details reflected on the attached statement.

05//04/2022 – ECOMPUR/SHOPSE/MUMBAI/050422/18119 – 1.00
13/04/2022 – BRN-PUMT-CARD…………- 300.85
11/05/2022 – BRN-PUMT-CARD…………- 8695.
08/06/2022 – BRN-PUMT-CARD…………- 8695

mesg from shose representive
our refund was successfully processed for the transaction ID S05042218183046826 on 6/11/2022, 3:20:52 PM for the amount of ₹ 25496.00
We request you to kindly check with Axis bank with the reference number 857493.

where as i met bank manage and cross check the account statement twice but amount not reflected and refunded.

pls kindly solve the above issue.

Image Uploaded by srinuvasa rao palla:

Emi amount not refunded

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