Electricity bill paid online, payment has not been recorded, being charged again for the previous Bill

Name of Complainant Deeksha Paliwal
Date of ComplaintMarch 5, 2020
Name(s) of companies complained against
Category of complaint Electricity
Permanent link of complaint Right click to copy link
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Text of Complaint by Deeksha Paliwal:

Hi Sir,

I have made the payment of Rs 4138 for Electricity bill online on 24th of February to Madhya Pradesh Vidhyut Keshetra Vitran-Rural  for IVRS- 5745285475.
Please find below details:
The connection is under my Father’s name- Rejaendra Paliwal,
Sambhag- Narsinghgarh
Bill Date- 30th January
The bill amount is deducted and payment is successful, still I am being charged 4138 in the next month. I have transaction Id if needed.
Please help as I am being overcharged. Looking forward for your response

Best Regards,
Deeksha, Paliwal

Image Uploaded by Deeksha Paliwal:

Electricity bill paid online, payment has not been recorded, being charged again for the previous Bill

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