| Name of Complainant | |
| Date of Complaint | April 29, 2025 |
| Name(s) of companies complained against | Big Basket |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am filing a complaint against BigBasket for delivering a hazardous food item and failing to provide proper support. Today morning, 29th April 2025, I received a tray of eggs from BigBasket that had live maggots crawling on them. I recorded a video and contacted their support team immediately. Despite providing clear evidence, they refused to offer a refund unless I returned the contaminated tray, which is unsafe and unreasonable. This shows gross negligence in food safety and poor customer service. I request the consumer court to take appropriate action, ensure a refund is issued without conditions, and hold BigBasket accountable for endangering consumer health.
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