Name of Complainant	P MAHESH
Date of Complaint	April 5, 2023
Name(s) of companies complained against	Bajaj finance Ltd
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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I HAVE TAKEN A LOAN IN BAJAJ FINANCE FOR A PHONE. FIRST MONTH EMI NOT DEBITED FROM MY ACCOUNT, AFTER THAT THEY CALLED ME ASKED ABOUT EMI, I HAVE ASKED AS ” WHAT IS THE PROBLEM FOR AMOUNT NOT DEBITED FROM ACCOUNT”. THEY TOLD ME AS IT IS ECS FORM FAILED AGAINST YOUR LOAN, PLEASE PAY IMMEDIATELY FOR THIS MONTH. WE WILL COLLECT FROM BANK ON NEXT MONTH ONWORDS, OTHERWISE IF YOU NOT THE EMI FOR THIS MONTH YOU CHARGED EXTRA AMOUNT. SO THAT IMMEDIATELY I HAVE PAID THAT EMI. FROM NEXT MONTH THEY STARTED REPEATED CALLS AND ASKING ADVANCE EMI DUE TO ECS FORM FAILED. AFTER 3 MONTHS I HAVE VERIFIED MY BANK ACCOUNT IN BAJAJ FINSERV APP. HERE, TOTAL MISTERY WAS CLEARED TO ME I.E. THEY ENTERED MY SBI ACCOUNT WITH MY INDIAN IFSC CODE. SO THAT EVERY MONTH THEY CONNECTED INDIAN BANK FOR EMI, HERE DUE TO WRONG ACCOUNT NUMBER ECS FAILED. IMMEDEATLY I HAVE MODIFIED MY BANK ACCOUNT DETAILS CORRECTLY. BUT MY PROBLEM NOT SOLVED AND ALSO THEY STARTED FOR ADVANCE EMI, AT THAT TIME I HAVE TOLD THE PROBLEM ABOUT BANK ACCOUNT NUMBER WITH WRONG IFSC CODE. THEY ARE NOT ACCEPTED THE PROBLEM BUT ASKING EMI PAYMENT WITH REPEATED CALLS AND USING UNPARLIEMENTARY LANGUAGE. SO THAT I HAVE PAID ADVANCE EMI EVERY MONTH, BUT EVERY MONTH 2ND TO 5TH THEY CHARGED CHARGED Rs. 295/- FROM MY SBI ACCOUNT. I HAVE ASKED THAT BAJAJ PERSONS ABOUT CHARGES, THEY TOLD SAME STORY AS ABOVE SAME ABOUT ECS PROBLEM. I HAVE A DOUBT AS ” THERE IS A PROBLEM FOR EMI DEDUCTION FROM MY ACCOUNT, BUT THERE IS NO PROBLEM FOR CHARGES DEDUCTION.

SO THAT I HAVE TO PLAN FOR FILING OF A CASE AGAINST BAJAJ FINSERV.
PLEASE TELL ME HOW TO MOVE ABOUT THIS.

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