ECS bounce charges for approved moratorium

Name of Complainant Prasanna
Date of ComplaintJuly 3, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Prasanna:

My EMIs with Bajaj finserv was approved for moratorium for 2 months. April and May. But Bajaj sent ECS in the mean time to ICICI bank. Icici debited ECS charges INR 5990 for 2 months. Even after clarifying ICICI refuse to reverse charges. How can ICICI debit account for approved moratorium? Is sendibg ECS customer problem? Why can’t ICICI reverse it as everyone tryin g best to support situation. I attached July statement

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ECS bounce charges for approved moratorium

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