| Name of Complainant | |
| Date of Complaint | October 20, 2022 |
| Name(s) of companies complained against | Royal enfield |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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The Royal Enfield Company
Sub: Grievance Report to Royal Enfield Company
Sir,
I have always trusted Royal Enfield Company and purchased a motorcycle, with my hand cord money. I have purchased a Bullet X350 Onix black color on 14.09.2019 vide registration number KL10BD1861, Engine No. U3K5C1KH114341. Chase No.ME3UK5C1KH507873 through ABC Motor Perinthalmanna, During the purchase of the vehicle I extended warranty period to 5 years by paying an amount of Rs.5000/- in addition.
After the purchase of the vehicle I am facing several complaints. It is recorded in the vehicle history; all the complaints were rectified by ABC motors after several arguments with them. In the Part of the complaint, a portion of the silencer was damaged with dust and the dealers replaced a portion of the silencer on 11.08.2021. During that time I noticed a minor density of dust in another part of the silencer, then the service department of ABC motor verbally told me that the said portion should be replaced after running some more kilometers. Presently the minor dust portion has been developed and it becomes completely damaged by dust. Therefore I consulted the vehicle again at ABC motors, they found out the inner part of the Silencer has been completely damaged and it cannot be used for running the vehicle. This below points also likes to bring your notice.
1. I am not living in a coastal area
2. I am not aware of cleaning the inner part of a silencer.
3. While consulting the vehicle I came to know that the materials which were used for making the silencer in low quantity.
This is also informing you that we are satisfied with ABC motors and their service. Unfortunately I am not satisfied with the quality of Royal Enfield Company’s product and finally I was forced to change my first opinion about the Royal Enfield Company. I request you to look into the grievance and take necessary action to rectify the grievance.
Sudheesh.K
Devadeyam, Maithri Road
Karuvambram West.PO, Manjeri,
Malappuram (Dt), Kerala
Pin-672123
Mobile:9947511210
